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Chrome App Malfunctioning

WM

My Chrome Extension will show me I have a single overdue task with the red "1" but whenever I click on it, it disappears and shows I have no tasks. I've gone to the website and looked for overdue tasks and I can't find any. I've also uninstalled and reinstalled the extension a couple different times. Is there a bug going on right now or is this only my Chrome app that's doing this? Is there perhaps a really obvious answer that I just can't find?

All responses

Brendon Wadey staff
Replied on Dec 23, 2013 - 00:06

Hi Whitney,

Please head to the Todoist settings page and make sure the Timezone is set to the same as your desktop system.

Regards,
Brendon.

WM
Whitney Morgan
Replied on Dec 23, 2013 - 05:03

Checked it, it is the same as my desktop

David Trey staff
Replied on Dec 23, 2013 - 12:45

Hello Whitney,

Please go to Chrome's Setting -> Advanced Settings -> Content Settings -> All cookies and site data, find "todoist" on this list and remove any entries for it.

Then, close and reload your browser and log into the Todoist website first and then open the extension and see if the issue persists.


Best regards,
David

WM
Whitney Morgan
Replied on Dec 23, 2013 - 16:48

Just tried that, unfortunately it still is showing an overdue task that doesn't exist

Brendon Wadey staff
Replied on Dec 23, 2013 - 18:04

Whitney,

Unforatuenly the only cases we have of this are due to time zone change issues. A device that your account is signed into with, is in the wrong time zone. This could be mobile devices as well.

If that isn't the case, removing/clearing data would normally work. We aren't able to reproduce this issue any other way.

Regards,
Brendon.