+ Add Question

Premium account not working.

U

Hi,
I renewed my Premium account on the 8th of Dec 2013, and all the features have been working fine till this morning. I am being asked to upgrade.
Is this a small glitch in the software or did I buy a new premium account instead of updating my existing account.
Regards Steve.

All responses

Brendon Wadey staff
Replied on Dec 20, 2013 - 21:50 UTC

Hi Steve,

There are two accounts. steander@bipond.com is Premium, and the one you currently are signed into steander@bigpond.com is not Premium.

Please make sure to sign into the correct account when using Todoist, if this one was created by mistake. Please let me know which one you want to use, and I will transfer Premium.

Thanks,
Brendon.

U
Unknown
Replied on Dec 21, 2013 - 01:31 UTC

Thanks for the quick reply.

The current signed in account is the correct one, as it appears the new premium account I paid for recently, has incorrect spelling in the email address.

It would be appreciated if you could transfer over the premium account.

Regards,
Steve

David Trey staff
Replied on Dec 22, 2013 - 12:51 UTC

Hello Steve,

You can click on the gear icon in the top-right corner and go to Settings -> Account to edit your email address and correct any typos. If you want to set it to an address that you already use with another account, you'd have to change the other one first so that you can then reuse the correct address.

Of course we can also transfer your Premium status to the other account, but this will not move any of your data from the first account, just the Premium status and to do so, for security reasons, we'll need the order reference ID of your Premium payment.


Best regards,
David