Please cancel my subscription to your product... thanks
If you're referring to a refund, please send us the order reference ID of your payment.
If you just want to cancel any further payments then this is only necessary if you've paid via PayPal or the PlayStore in which cases, you'll have to cancel the recurring subscription through these payment systems directly.
My premium account is about to expire. Do I need to cancel? Or do I just not resubscribe?
Enjoyed Todoist a lot!
If you paid through Google Play or PayPal, then you need to go to your account for those, and remove the subscription. All other options were a one time payment, so nothing is needed.
Thanks for you quick response.
I did pay with PayPal but Todoist isn't listed in my recurring payments. Guess then it's OK?
Indeed, in some cases, especially when using a guest checkout or with certain cards, PayPal may treat it as a one-time payment.