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cancel my recurring subscription

CD

Please cancel my subscription to your product... thanks

All responses

David Trey staff
Replied on Dec 20, 2013 - 16:59 UTC

Hello Charlie,

If you're referring to a refund, please send us the order reference ID of your payment.

If you just want to cancel any further payments then this is only necessary if you've paid via PayPal or the PlayStore in which cases, you'll have to cancel the recurring subscription through these payment systems directly.


Best regards,
David

J
Jos
Replied on Feb 12, 2014 - 20:04 UTC

My premium account is about to expire. Do I need to cancel? Or do I just not resubscribe?
Enjoyed Todoist a lot!

Brendon Wadey staff
Replied on Feb 12, 2014 - 20:07 UTC

Jos,

If you paid through Google Play or PayPal, then you need to go to your account for those, and remove the subscription. All other options were a one time payment, so nothing is needed.

Regards,
Brendon.

J
Jos
Replied on Feb 12, 2014 - 20:15 UTC

Thanks for you quick response.
I did pay with PayPal but Todoist isn't listed in my recurring payments. Guess then it's OK?

David Trey staff
Replied on Feb 12, 2014 - 20:18 UTC

Hello Jos,

Indeed, in some cases, especially when using a guest checkout or with certain cards, PayPal may treat it as a one-time payment.


Best regards,
David