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Internal Error in Windows app

I updated Todoist Windows App last week to version 2.6.1.0. Since then I'm getting the error:

"Todoidt get an internal error, please let it to send us information about is, so we would be able to fix it ASAP".

I can't use the Windows App of Todoist any more. I tried installing the app again, also by deleting my browser cache (from IE and Chrome) but nothing seems to work. Is there a solusion?

I'm using Windows 8.1.

All responses

David Trey staff
Replied on Dec 16, 2013 - 17:03

Hello Peter,

Unfortunately, I can't reproduce this issue on Windows 8.1

If uninstalling and re-downloading + reinstalling didn't help, please tell me - are you behind any firewalls, proxy servers or a VPN? Also, are you sure that the app isn't already running (in the system tray) as you try to open it?


Best regards,
David

Peter Versteeg premium
Replied on Dec 17, 2013 - 02:56

Hello David,

I disabled all Firewalls (Windows, anti-virus and modem) but it didn't work. I'm not behind a proxy server or a VPN.

When the Windows App crashes, the app stops running (no icon in system tray and no process in task manager). So when I try to open Todoist again, no Todoist-proces is already running.

I clicked yes to let Todoist send information to you, but I don't know if you can look into that information.

Greetings,
Peter

Peter Versteeg premium
Replied on Dec 17, 2013 - 02:57

Hello David,

I disabled all Firewalls (Windows, anti-virus and modem) but it didn't work. I'm not behind a proxy server or a VPN.

When the Windows App crashes, the app stops running (no icon in system tray and no process in task manager). So when I try to open Todoist again, no Todoist-proces is already running.

I clicked yes to let Todoist send information to you, but I don't know if you can look into that information.

Greetings,
Peter

Peter Versteeg premium
Replied on Dec 17, 2013 - 02:57

Hello David,

I disabled all Firewalls (Windows, anti-virus and modem) but it didn't work. I'm not behind a proxy server or a VPN.

When the Windows App crashes, the app stops running (no icon in system tray and no process in task manager). So when I try to open Todoist again, no Todoist-proces is already running.

I clicked yes to let Todoist send information to you, but I don't know if you can look into that information.

Greetings,
Peter

Peter Versteeg premium
Replied on Dec 17, 2013 - 02:59

Hello David,

I disabled all Firewalls (Windows, anti-virus and modem) but it didn't work. I'm not behind a proxy server or a VPN.

When the Windows App crashes, the app stops running (no icon in system tray and no process in task manager). So when I try to open Todoist again, no Todoist-proces is already running.

I clicked yes to let Todoist send information to you, but I don't know if you can look into that information.

Greetings,
Peter

BS
Brent Serdiuk premium
Replied on Jun 04, 2014 - 16:13

Has there been a fix for this problem?

I am having the same issue and I am having to login using Web and that is rather annoying for me.

I have been having this issue for about a month. I have uninstalled and reinstalled many times. Reset temp files ect and still no luck

Regards
Brent

Brendon Wadey staff
Replied on Jun 04, 2014 - 18:38

Hi,

Unfortunately we don't have a fix yet, we are having trouble with more than one issue with our plug in, we hope it will be fixed soon.

Sorry about that.

Regards,
Brendon.

BS
Brent Serdiuk premium
Replied on Jun 04, 2014 - 18:40

How will this fix be announced to customers?

Is this just an issue with Windows 8?

Brendon Wadey staff
Replied on Jun 04, 2014 - 18:42

Brent,

No its an issue with both the windows app and Outlook on Windows 7 as well.

Threads like this will be updated when there is an update.

Regards,
Brendon

Peter Versteeg premium
Replied on Jun 05, 2014 - 02:46

Hello all,

I don't now how but I lost the error weeks ago. Ik can now use the windows 8 desktop app normally.

Regards,
Peter

BS
Brent Serdiuk premium
Replied on Jun 29, 2014 - 20:31

Are you any closer to releasing a fix for this.

This is very annoying now being able to have a windows app, it is the main reason I chose Todoist over any other service. I have paid my fee to be a premium member.

Commented on this thread almost a month a go and Peter created the thread 6 months ago.



David Trey staff
Replied on Jun 30, 2014 - 06:18

Hello Brent,

Unfortunately, so far we weren't able to trigger such error under any circumstance :-( We'll continue to look into it, but without being able to reproduce it even once, it's extremely difficult to identify the cause of such issue.


Best regards,
David

BS
Brent Serdiuk premium
Replied on Jun 30, 2014 - 06:41

But Brendon Wadey within this thread goes on to say "No its an issue with both the windows app and Outlook on Windows 7 as well."

How can you know this if you can not replicate the error?

I frequently miss tasks because its not practical to always have my Chrome window set to todoist, it really kills productivity and this is what I want it for

David Trey staff
Replied on Jun 30, 2014 - 06:45

Brent,

There is a general issue with both the Windows and the Outlook app both sometimes, under some circumstances which we can't clearly identify, either don't work, or crash. We'll continue to try to identify this issue. We're aware of it based on multiple reports, but still can't clearly do something that could always reliably trigger it and based on that find its cause and fix it :-(


Best regards,
David

DH
Daniel Hough
Replied on Aug 24, 2014 - 05:50

Ditto here, started getting, re-installed. I have it start automatically (WIN7, 64bit, not using Outlook version) and get the error on startup. However, restarting the app works fine.

BTW, this grammar made me think virus at first, can you fix that?
"Todoidt get an internal error, please let it to send us information about is, so we would be able to fix it ASAP".

David Trey staff
Replied on Aug 24, 2014 - 06:12

Hello Daniel,

We'll adjust the error message in future updates, thank you for your report :)


Regards,
David