+ Add Question

Internal Error in Windows app

I updated Todoist Windows App last week to version 2.6.1.0. Since then I'm getting the error:

"Todoidt get an internal error, please let it to send us information about is, so we would be able to fix it ASAP".

I can't use the Windows App of Todoist any more. I tried installing the app again, also by deleting my browser cache (from IE and Chrome) but nothing seems to work. Is there a solusion?

I'm using Windows 8.1.

All responses

David Trey staff
Replied on Dec 16, 2013 - 17:03

Hello Peter,

Unfortunately, I can't reproduce this issue on Windows 8.1

If uninstalling and re-downloading + reinstalling didn't help, please tell me - are you behind any firewalls, proxy servers or a VPN? Also, are you sure that the app isn't already running (in the system tray) as you try to open it?


Best regards,
David

Peter Versteeg premium
Replied on Dec 17, 2013 - 02:56

Hello David,

I disabled all Firewalls (Windows, anti-virus and modem) but it didn't work. I'm not behind a proxy server or a VPN.

When the Windows App crashes, the app stops running (no icon in system tray and no process in task manager). So when I try to open Todoist again, no Todoist-proces is already running.

I clicked yes to let Todoist send information to you, but I don't know if you can look into that information.

Greetings,
Peter

Peter Versteeg premium
Replied on Dec 17, 2013 - 02:57

Hello David,

I disabled all Firewalls (Windows, anti-virus and modem) but it didn't work. I'm not behind a proxy server or a VPN.

When the Windows App crashes, the app stops running (no icon in system tray and no process in task manager). So when I try to open Todoist again, no Todoist-proces is already running.

I clicked yes to let Todoist send information to you, but I don't know if you can look into that information.

Greetings,
Peter

Peter Versteeg premium
Replied on Dec 17, 2013 - 02:57

Hello David,

I disabled all Firewalls (Windows, anti-virus and modem) but it didn't work. I'm not behind a proxy server or a VPN.

When the Windows App crashes, the app stops running (no icon in system tray and no process in task manager). So when I try to open Todoist again, no Todoist-proces is already running.

I clicked yes to let Todoist send information to you, but I don't know if you can look into that information.

Greetings,
Peter

Peter Versteeg premium
Replied on Dec 17, 2013 - 02:59

Hello David,

I disabled all Firewalls (Windows, anti-virus and modem) but it didn't work. I'm not behind a proxy server or a VPN.

When the Windows App crashes, the app stops running (no icon in system tray and no process in task manager). So when I try to open Todoist again, no Todoist-proces is already running.

I clicked yes to let Todoist send information to you, but I don't know if you can look into that information.

Greetings,
Peter