+ Add Question

Bug won't allow updates to existing tagged Add Email tasks in Thunderbird

I mostly use todoist in conjunction with my email in Thunderbird. I get requests from clients and I use the "Add Email as a Task" button to bring them into the app with a link to the original email so I can (1) track it and (2) reply to the client from the original email with the completed document. Often though the clients or I need to make adjustments to the tasking specs, but everytime I do that in the task pane I lose the link to the email and it inputs some sort of TB or machine-code link (e.g., thunderbird Re: online
CALJhUdGwTYiio=0M8o+6Dob=q8i9WB=4jZ0sSZtw8FsETKLp=w@mail.gmail.com ). I've taken before and after screencaps of a sample item:

before:
http://prntscr.com/278n2g

after:
http://prntscr.com/278na5

Specifically I often change the tag attribute, but it seems to happen at other times if there's a tag assigned or being assigned during the operation (e.g., when changing the due date for an item with an existing tag, or adding a tag at a later point). It is quite frustrating as I have to find the email, delete the task and reset the task from scratch with all the updated features, and hope it doesn't need to be changed again.

I absolutely need to link back to the original document, so I could forgo the tags but it's useful for tracking, accounting and invoicing later. Is this a bug that can be fixed quickly? If not what's the timeline on getting it repaired or any advice you can give me to use this feature more reliably?

Thanks.

All responses

Brien Barnett premium
Replied on Nov 28, 2013 - 16:47 UTC

I should note that the email is generally not running through a gmail account in any way and the only connection to it that I can see is that it reports it out as a calender/task item in Google calendar.

David Trey staff
Replied on Nov 28, 2013 - 18:59 UTC

Hello Brien,

Thank you for your report. This is a known bug and we're looking into it now. It's indeed caused by the label being put at the front of the task's name.

That said, for now, as a workaround, please make sure to move the label back to the end if you edit a task made from an email that has a label.


Best regards,
David

David Trey staff
Replied on Dec 09, 2013 - 17:30 UTC

Brien,

This issue is now fixed. You can leave the label at the front of the task's name and it won't break it.


Best regards,
David