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Server not working

DK

The server is not syncing and none of the Web App only features are working. That really isn't good. The progress bar keeps pulsing and the occasional internal 500 error occurs. Is there 24 hour server support?

All responses

ML
Matthew Lowe premium
Replied on Nov 25, 2013 - 09:53 UTC

I can't connect via the desktop app at all, same problem, but the web app loads. However it's showing stuff I completed about a month ago as being incomplete.

Is this your way of punishing me for not getting round to renewing my premium subscription? ;)

Marc Isler premium
Replied on Nov 25, 2013 - 10:07 UTC

Mobile App Sync working, but not Desktop-/Mac-Apps.

EM
Ed Morley premium
Replied on Nov 25, 2013 - 10:11 UTC

Desktop sync down for me too; either timeouts or ISE 500s.

JH
Jens Hartmann premium
Replied on Nov 25, 2013 - 10:19 UTC

for me too. iOS Clients are syncing, but desktop/web-app are not. :-(

M
Mikael premium
Replied on Nov 25, 2013 - 10:20 UTC

Same for me here.
Outlook, Chrome, Internet Explorer, Web app are down (timeouts, or 500 Internal Server Error).
I do have access to the iPhone app, where I can add/complete tasks, and apprently even sync, but with no evidence that the sync is actually real.

A
Aaron premium
Replied on Nov 25, 2013 - 10:23 UTC

Me too. First day of using Todoist and server is down already!?

DG
Daniel Gibson premium
Replied on Nov 25, 2013 - 10:30 UTC

Come on guys, whats goin on? How are we meant to trust this system to manage things?

DG
Daniel Gibson premium
Replied on Nov 25, 2013 - 10:31 UTC

4.30 in the morning for them.. so could be a few hours at least

DS
Dom Selvon premium
Replied on Nov 25, 2013 - 10:32 UTC

Down for me too. First the certificates error, now this. Not being filled with confidence right now...

Norbert van der Aa premium
Replied on Nov 25, 2013 - 10:33 UTC

It would be nice to get a reaction from ToDoist support......

James Edwards premium
Replied on Nov 25, 2013 - 10:47 UTC

Been down all morning. This is not uncommon which is a shame...

S
saravanankn premium
Replied on Nov 25, 2013 - 10:51 UTC

Todoist Staff! Please provide an update.

M
Miltos premium
Replied on Nov 25, 2013 - 10:52 UTC

I have the problem since Friday. Please Fix

MM
Mike M premium
Replied on Nov 25, 2013 - 10:53 UTC

Can't access it from web too. I think for a paid service, they should provide 24/7 support, right? No Twitter update either!

MM
Mike M premium
Replied on Nov 25, 2013 - 10:54 UTC

I could access it ok from the Mac app and browser in the weekend. Miltos, out of curiosity, where were you trying to access it from?

A
Aaron premium
Replied on Nov 25, 2013 - 10:58 UTC

This is a typical problem with cloud services, if they operate in another country and you have a problem, you're pretty much screwed as they'll be in bed!

M
Miltos premium
Replied on Nov 25, 2013 - 10:59 UTC

Web, desktop (macbook pro), email addon, firefox add on do not seem to update for me.

SI
Steven Idle premium
Replied on Nov 25, 2013 - 11:02 UTC

Same problem for me, the web page, chrome app and android are showing three different sets of tasks on the today screen.

AG
Alex Gottschalk
Replied on Nov 25, 2013 - 11:06 UTC

I have the same problem today. Waiting for a solution soon.

HM
Henry Maynard premium
Replied on Nov 25, 2013 - 11:07 UTC

might join the bandwagon

OO
Owen O'Daly
Replied on Nov 25, 2013 - 11:10 UTC

Me Too! All browsers (Safari, Firefox and Chrome) and the macbook app are failing to connect. The iPhone app however, is working fine

Nigel premium
Replied on Nov 25, 2013 - 11:18 UTC

Not syncing here in the UK either - c'mon Todoist - cracking app but expect butter support than this! When I have problems with my company servers I usually only know when the IT company pings to tell me they fixed it!

ST
Sam Tiffin
Replied on Nov 25, 2013 - 11:18 UTC

Same problem here, browser and OS X app just seem to sit and load indefinitely.

NR
Nicolas Rueda-Ruiz
Replied on Nov 25, 2013 - 11:21 UTC

The same for me here in Paris, France

JA
Jason Attard premium
Replied on Nov 25, 2013 - 11:22 UTC

Same here Both Chrome and Firefox Addons, not even the website is working.

MM
Mike M premium
Replied on Nov 25, 2013 - 11:22 UTC

Question to all: how often have you seen the service unavailable during the last 3 months let's say?

I'm a relatively new subscriber and it makes me wonder if I should invest on this app vs. competition, i.e. Wunderlist ,

James Edwards said: Been down (all morning). This is not uncommon which is a shame...

YA
Yousef Abu Al Naser
Replied on Nov 25, 2013 - 11:25 UTC

Down here at the Web as well, now 6 hours since I had first attempt.

H
Hero
Replied on Nov 25, 2013 - 11:27 UTC

Not working.

DS
Dom Selvon premium
Replied on Nov 25, 2013 - 11:27 UTC

@Ntalikeris - For me, it's been down for the certificates debacle (October 17th), and then this problem now. Twice in two months, but never before that and I've been s subscriber since February.

Not bullet proof, but not too bad either.

JA
Jason Attard premium
Replied on Nov 25, 2013 - 11:27 UTC

@Ntalikeris This is the first time in my 2 yrs using Todoist. I am sure its a one day issue.

MM
Mike M premium
Replied on Nov 25, 2013 - 11:30 UTC

@Dom, @Jason, Thanks for the feedback!! good to know!

H
Hero
Replied on Nov 25, 2013 - 11:31 UTC

Started working again. Thanks.

M
Mikael premium
Replied on Nov 25, 2013 - 11:35 UTC

@Ntalikeris 1st time I encounter such a big issue over a year of daily (and intensive) use. I did have a problem some months ago (dates of tasks were out of sync), but the support was very quick and effective, and the issue was solved over a couple of days. I am sure that they will work day and night to solve this one fast.

JE
Johan Eriksson premium
Replied on Nov 25, 2013 - 11:49 UTC

Still not working. Pulsing. /Oslo Norway

David Trey staff
Replied on Nov 25, 2013 - 11:57 UTC

Hello,

We're very sorry for the inconvenience. Based on our logs, Todoist was down twice for about 10 minutes each time. We're investigating the source of this issue and even though it's accessible right now, we still notice some issues and we're on it right now.


Best regards,
David

Maciek premium
Replied on Nov 25, 2013 - 11:58 UTC

Looks like it synced once and then ceased to sync again (web and firefox plugin).

A
Aaron premium
Replied on Nov 25, 2013 - 12:13 UTC

Working now but it was down for way over 20mins. Started work almost 4 hours ago and it hadn't synced once

Either saw an nginx 500 internal error or just constant syncing.

MM
Mike M premium
Replied on Nov 25, 2013 - 12:48 UTC

@Mikael : thanks, appreciated it!

@David Trey: any ideas what caused it?

Maciek premium
Replied on Nov 25, 2013 - 13:14 UTC

Yup, after I spent some time checking out Wunderlist, Todoist finally started to work continuously ;P

KB
Kristina Boppert premium
Replied on Nov 25, 2013 - 13:43 UTC

My android app is still not syncing? This hasnt worked for at least 6 hours. Web is working again, bot not showing any tasks I entered on android.

David Trey staff
Replied on Nov 25, 2013 - 14:07 UTC

Hello Kristina,

Please try to sync again, we've made further changes now. Sorry for the inconvenience.


Best regards,
David

MM
Mike M premium
Replied on Nov 25, 2013 - 14:11 UTC

@David Trey: any ideas what caused it?

KB
Kristina Boppert premium
Replied on Nov 25, 2013 - 15:27 UTC

@David Trey - it's still saying "couldn't refresh. please try again later". I've restarted phone and app several times. Any other suggestions?

A
Aaron premium
Replied on Nov 25, 2013 - 15:49 UTC

Still a few bugs by the looks of it. Getting duplicates

MM
Mike M premium
Replied on Nov 25, 2013 - 15:50 UTC

@Aaron, I got a duplicate too. I was asked to try to reproduce it once the syncing problems are ironed out.

A
Aaron premium
Replied on Nov 25, 2013 - 15:53 UTC

Although this outage has been a pain for my first day (especially considering I added 100+ tasks on Sunday ready for Monday), this is a great bit of software. Seamlessly integrates into outlook + mobile apps = what I've been looking for for a long time

A
Aaron premium
Replied on Nov 25, 2013 - 15:54 UTC

@Ntalikeris

Had almost a dozen duplicates. Although only from a few tasks.

As long as things don't disappear, I can deal with duplicates!

M
Mario
Replied on Nov 25, 2013 - 16:56 UTC

The server still down for me (Brazil).
Any issue still happening?

Brendon Wadey staff
Replied on Nov 25, 2013 - 18:59 UTC

Mario,

Please let me know if it's still an issue.

Thanks,
Brendon.