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Gmail email links from the Outlook plugin

BC

Interesting bug.

From within the Outlook plugin, if I click on a task that was generated via the Gmail pluign, aka, has a link to a Gmail task, the link brings you to only the Gmail inbox URL (https://mail.google.com/mail/u/0/#inbox).

However, these Gmail links work fine from everything else (Desktops, Web, Chrome, etc.) Only from within Outlook, a Gmail link is not bringing me to the specific email.

-Brian

All responses

David Trey staff
Replied on Nov 22, 2013 - 15:37 UTC

Hello Brian,

Please tell me - do you have the latest version of Internet Explorer and are you logged into Gmail via IE?

Our Outlook plugin will use IE to connect so please try to copy/paste the link from the task added from an email into IE and see if it will forward you to the correct message this way or also just to the inbox?


Best regards,
David

BC
Brian Cohen premium
Replied on Nov 22, 2013 - 15:53 UTC

I have the latest IE 10. I do not use IE for Gmail, nor do I use IE for anything, and I will not. Right now links from Outlook open/use Chrome.

So if you're telling me the only way to get Gmail links working from within the Outlook is to use IE 10, forget it, that's a non-starter. I'll simply use the Todoist Windows app when view/clicking Gmail links.

Am I interrupting your statement correctly? I must have Outlook only use IE 10 for Gmail links?

-Brian

David Trey staff
Replied on Nov 22, 2013 - 16:06 UTC

Brian,

That's not what I meant. The Outlook plugin always uses IE because it's programmed on its engine - it's a frame containing an IE window that connects to Todoist.

That said, just in order to help us identify the source of the issue, we would appreciate if you could try to open a link via IE just once to see if it's an IE-related issue and if copy.pasting this link into IE would also forward you to the inbox.

You do not have to create tasks via email using IE or use it for anything at all, but knowing if the issue will persist if you try this could be helpful.


Best regards,
David

BC
Brian Cohen premium
Replied on Nov 22, 2013 - 16:25 UTC

Thanks David, got it :-)

I just set IE 10 as my default browser, and when click the link to the Gmail in the Todoist plugin for Outlook, it's the same thing, IE also brings me to the Gmail default inbox URL as mentioned above.

-Brian

David Trey staff
Replied on Nov 22, 2013 - 16:43 UTC

Brain,

Thank you for this information, but that wasn't exactly what I meant either ;) What I'd wanted you to check is if you hover over the task with the link to see the URL it points to (it should be visible in the bottom-left corner) write it down (as it may not be possible to copy it) and assuming it contains an ID pointing to a message, paste this URL directly to IE, regardless of whether IE is set as default or not and see if it will show you the inbox.

However, based on your last reply, I suspect it won't work, we'll look into it and I'll pass this to the developers.


Best regards,
David

David Trey staff
Replied on Nov 22, 2013 - 16:48 UTC

Brian,

Just to clarify - you don't have to perform the test I've mentioned in my last reply anymore, we're already looking into this issue.


Best regards,
David