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Gmail plugin

Hi,
I've just set up an account and can't login with the gmail plugin. I've tried typing in my email address and password as well as trying to login with my google account. I just see the login page.
Thanks.

All responses

David Trey staff
Replied on Nov 19, 2013 - 23:58

Hello,

Please clarify - what happens exactly when you try to log in? Does something load, do you see anything within the plugin pane, do you see any error messages?

Also, please tell me:
- What browser are you using?
- Was your Todoist account created by signing-up with the Google Sign-Up method or manual sign-up?
- Are you logging in using the same method you've used for sign-up?


Best regards,
David

watchoutkeeper premium
Replied on Nov 20, 2013 - 00:08

Hi,
I see the login screen. When I try to log in it flashes briefly but then stays the same. I did occasionally get a message saying my password or email was wrong, but this doesn't happen any more.

I've tried signing in both with the google sign-up method and manually - same result. The first time I tried to sign in I used google sign-up, and this is how I registered in the first place.

I'm using chrome with gmail. But I don't have any problems signing in with any other formats - android and chrome itself.

Hope that covers everything !

watchoutkeeper premium
Replied on Nov 20, 2013 - 00:12

Oh I just remembered, the first time I tried my browser opened up the google hangouts plugin and a new chrome tab with a youtube page. The last message in hangouts had been a link to that youtube video.

Brendon Wadey staff
Replied on Nov 20, 2013 - 00:54

Hi,

So you can sign in to Todoist with Chrome on the website without issue, do you use our Chrome extension as well? Does this have issues?

I would suggest trying to clear the cache for Chrome (you can select just Todoist files) and see if that resolves the issue.

Thanks,
Brendon.

watchoutkeeper premium
Replied on Nov 20, 2013 - 09:00

Hi,

That is correct, I don't have any problems apart from with the gmail plugin.

I've cleared the chrome cache and this hasn't made any difference. I've also removed and reinstalled the plugin. I've also tried this on different PCs and the same thing occurs.

If I click on the login with google account option, I briefly see a "loading" icon, but then it reverts to the login screen again.

David Trey staff
Replied on Nov 20, 2013 - 16:29

Unfortunately, we still can't reproduce this issue. I've just tried to log out and back in (on Chrome) using multiple Todoist accounts and different login methods - manual or via Google and it always logs me in without issues.

Please tell me, does your browser accept third-party cookies? If not - this could case such issue as because our plugin is placed within another site, the cookie it wants to set upon login can be treated as third-party.


Best regards,
David

watchoutkeeper premium
Replied on Nov 20, 2013 - 17:00

Hi,

That worked! It was the third party cookies being blocked.

Thanks for your help. I'll upgrade to premium now.

Cheers.