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Refund

PV

I would like a refund on my premium subscription. Todoist premium didn't add anything I needed, like I thought it would. Thanks, Paul

All responses

David Trey staff
Replied on Nov 12, 2013 - 11:03

Hello Paul,

We're sorry to hear that. To receive a refund, please post the order reference ID of your payment.


Best regards,
David

PV
Paul Vedder Jr.
Replied on Nov 12, 2013 - 11:35

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David Trey staff
Replied on Nov 12, 2013 - 12:55

Paul,

Are you certain that this is the correct Id of the last payment for your Todoist Premium account? It's a payment from July 2010, over 3 years ago, and it's for $3 instead of $29.


Best regards,
David

PV
Paul Vedder Jr.
Replied on Nov 12, 2013 - 12:56

NO..I searched my email from my phone. I'll have to pull it up again. I'll get back with you.

PV
Paul Vedder Jr.
Replied on Nov 15, 2013 - 14:20

David, I can't for the life of me find the email. I do have premium right?

PV
Paul Vedder Jr.
Replied on Nov 15, 2013 - 14:21

You know what. I don't think I used PayPal. Let me check out my bank account.

PV
Paul Vedder Jr.
Replied on Nov 15, 2013 - 14:30

David...I can't find it. I know I have premium, but I can't find a receipt at all.

David Trey staff
Replied on Nov 15, 2013 - 14:38

Paul,

Yes, I can confirm that you're Premium until October 23rd, 2014. That said, you must have got the receipt between October 22nd and 24th (depending on your time zone). Please double-check the spam or trash folder for mails from this day.

Unfortunately, without a receipt we may not be able to refund your payment :(


Best regards,
David

PV
Paul Vedder Jr.
Replied on Nov 15, 2013 - 14:57

I finally found it!

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David Trey staff
Replied on Nov 15, 2013 - 15:01

Paul,

And it's now refunded :)


Best regards,
David