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Todoist Windows app not launching

L

Hello, My issue might match the issue in your question #5093.

If I close the Windows app from the little icon in the Windows notifications tray I can successfully re-open Todoist.

However, if I close the Windows app by clicking on the red “X” in the upper right of the main screen, I cannot re-open Todoist again until I kill it through Windows Task Manager or reboot.

I am using Todoist 2.50 on two computers, Windows XP with Internet Explorer 8, and Windows 7 with Internet Explorer 10.

All responses

Brendon Wadey staff
Replied on Nov 11, 2013 - 00:27 UTC

Hi there,

Yes, this is the correct behavior for Windows applications. If you click the red X, that is just closing the window, not the application. The application lives in the system tray area and will not close unless you right click and close from there.

To open it again, click the red TD icon in the system tray, you can also customize the keyboard shortcut to quickly add a new task.

Thanks,
Brendon.

L
lferreyra premium
Replied on Nov 11, 2013 - 02:45 UTC

Okay great, thanks. I'll use the system tray icon from now on.

By the way, every time I pressed on the Todoist icon on the desktop or the quick launch icons, a new Todoist.exe showed up in Task Manager, consuming resources. For example, in trying to launch Todoist from those icons, I now have a dozen Todoist.exes running. I assume others will try to launch Todoist from the desktop or quick launch icons that Todoist itself installed, so it might be worth it to change this behavior.

Thanks for this great product! I had been looking for something like this for a long time.

David Trey staff
Replied on Nov 11, 2013 - 13:11 UTC

Hello,

Unfortunately, I can't reproduce the issue where trying to run another instances of our app while one is in the tray would show Todoist.exe multiple times in the task manager.

At all times, no matter how often I clicked on the desktop icon or the system tray icon, I always just saw two Todoist.exe instances - either both in the background when minimized to tray or one in the background and one as an "active" app.


Best regards,
David

L
lferreyra premium
Replied on Nov 11, 2013 - 15:18 UTC

David and Brenden,

Thanks for trying to reproduce my problem. We have a Windows 7 machine and an XP machine and the additional active .exe's only happen on my elderly XP. It's getting time to upgrade, I guess.

L

David Trey staff
Replied on Nov 11, 2013 - 15:44 UTC

Thank you for clarifying. We may indeed no longer fully support Windows XP, also Microsoft themselves are stopping any further support for XP in April 2014 and there are some compatibility issues we stumble upon when having to make the app work on XP. Sorry for the inconvenience.


Best regards,
David

MP
michael pelts premium
Replied on Nov 27, 2013 - 16:47 UTC

happens to me on windows 8. I have to task manager kill to re-load.

David Trey staff
Replied on Nov 27, 2013 - 18:14 UTC

Hello Michael,

Please note that our app, when "closed" may continue to run in the system tray. That said, to quit it completely, please check the notifications area in your system and you can right-click on the TD icon there and quit the app from there before you can launch it again. To restore it - double-left-click on it or use the global keyboard shortcuts as configured.


Best regards,
David