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Why Are Tasks Unsortable After Accidentally Clicked and Not Moving Task?

I'm creating different projects for my to-do lists so I can put each task I created into them. I'm trying to grab the task itself (using the three lines and getting the cross hairs). Whenever I've clicked on the area and not have the task itself highlighted, the option to move the task isn't available until the page is reloaded. Same for any project that needs to be moved. Is there anyway to have the option to move any task available all the time, even if you mis-click on the task itself?

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David Trey staff
Replied on Nov 11, 2013 - 12:42 UTC

Hello Abriel,

The drag & drop option should be available at all times.

Please clarify step-by-step what actions do you perform exactly to reproduce this issue and also - let us know what browser are you using.


Best regards,
David

Abriel Shipley
Replied on Nov 12, 2013 - 02:40 UTC

Hello,

I was using Chrome and your Macintosh application when this was occurring. But I would be doing the following:

1) I would find either a project or task to try and drag, single clicking and holding near what I wanted to rearrange.
2) When I wouldn't see the yellow highlight as I clicked, I would try clicking again after seeing the lines and item highlighted. But, the item would not move.
3) As a result, when I tried to get the three lines right next to the check box and the item highlighted, there would be no drag option.

Hopefully this clarifies it more!

Thanks,
Abriel

Brendon Wadey staff
Replied on Nov 12, 2013 - 04:13 UTC

Abriel,

Please clarify, are you clicking the drag area, to drag a task, and say you miss it, then you try again, and its not possible? I have been able to reproduce this issue and we are looking into it.

Thanks,
Brendon.

Abriel Shipley
Replied on Nov 12, 2013 - 04:34 UTC

Brendan,

Yes that is correct. I'm sorry I didn't clarify very well for you before.

Thanks,
Abriel

Brendon Wadey staff
Replied on Nov 12, 2013 - 19:46 UTC

Abriel,

This issue should be fixed now. Please let me know if it continues to happen.

Thanks,
Brendon.