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I purchased the upgrade. I am using the web version -- and when I go to use the 'attachments' function, it tells me I need to upgrade. Please advise. I upgraded and paid yesterday.

L

All responses

David Trey staff
Replied on Nov 07, 2013 - 07:32

Hello Lorraine,

According to our database, your account is Premium. Please try to log out, clear the browser's cache, reload the browser and log back in.


Best regards,
David

L
Lorraine premium
Replied on Nov 07, 2013 - 08:19

That worked for the web, thank you! My Android app on my Galaxy Note 3 will not sync up with my web/desktop app. What can I do for this?

David Trey staff
Replied on Nov 07, 2013 - 08:24

Lorraine,

Please log out and back into these apps, too and please make sure you're logging in with the same credentials and login method on all platforms.


Best regards,
David