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Gmail Plug-in Not Working

CC

I've installed the plug-in for Gmail integration, but none of the functions are showing up in Gmail. I've restarted the browser (Chrome), checked that the plug-in is properly installed and enabled, but still nothing. Has anyone else had this problem, and what do I need to do to fix it?

All responses

Brendon Wadey staff
Replied on Nov 05, 2013 - 20:08

Hi Carl,

We have noticed a few issues with the Plugin. If the plugin is not showing up within Gmail at all this could be caused by the Gmail Labs option "Preview Pane". Disabling this should allow it to work again.

The other issue is that when using it with Chrome, you are not able to log in, which we are now looking into for a fix.

Thanks,
Brendon.

CC
Carl Cox premium
Replied on Nov 05, 2013 - 20:11

Yup, that's exactly what it was: disabling Preview Pane and restarting the browser got everything working properly. Thanks for the quick response!

dennisth19 premium
Replied on Nov 06, 2013 - 04:52

disabling preview pane in order to get todoist? if thats the deal i stay with preview pane

dennisth19 premium
Replied on Nov 06, 2013 - 04:53

wunderlist works also with preview pane...

David Trey staff
Replied on Nov 06, 2013 - 06:52

Hello,

We're sorry for the inconvenience, but unfortunately our plugin must have access to the unique ID of a message to recognize it and link to it and the "Preview Pane" extension hides the ID from the URL making it impossible for our plugin to see if and what email you've opened.


Best regards,
David

WN
Warren Nelson
Replied on Nov 06, 2013 - 10:08

Ratz! I use the preview pane all the time!

AG
Anthony Gold
Replied on Nov 06, 2013 - 10:23

Hmm, in preview mode, i see the unique id. When viewing a message in preview, take a look at the page source around line 191 and you'll see the code (unique id) there. That's really too bad if you can't get that working. Does anyone really use Gmail without Preview? I would love to try your plugin, but if it doesn't support Preview, that makes it a non-starter for me. But, it looks really impressive what you guys have built so far. I'll check back periodically to see how it progresses.

Very best,
Anthony

WN
Warren Nelson
Replied on Nov 06, 2013 - 10:57

Amen, Brother Anthony!

David Trey staff
Replied on Nov 06, 2013 - 11:17

Hello Anthony,

I've checked the sources of multiple emails and I see a list with multiple IDs and properties of pretty much all emails from the inbox or folder in which the mail is and not just the one you've selected which makes it impossible to fetch it from there.

If you've managed to access a source which points to one specific ID and always in the same place, please let us know how and where.


Best regards,
David

AG
Anthony Gold
Replied on Nov 06, 2013 - 11:49

Wow, that’s awesome that you guys actively monitor these comments and look for ways to improve the app. Very impressed.

As far as how to isolate the message id within preview, here are a few things I've looked at. No idea if any of these can help, but perhaps food for thought that others might build from.

1) In preview mode, if you click the print icon, you are provided with a unique id to that message. If you copy that URL and paste it into another tab, you will indeed be provided with the unique message, albeit in print preview mode.

2) In the page source HTML, I don’t know how reliable this is (and will be in the future), but right after the GM_TIMING_START_CHUNK2 javascript header, it looks like the messages are shown in reverse chronological order. But, since we know enough of the details of the selected message (e.g. date, from, subject, etc.) we should be able to quickly find the proper chunk to task out.

3) Looking at the code, the unique id of the selected message in the preview pane is called out in one of the div’s. Example: <div id=”:u9” class=”ii gt m[uniqueID] adP adO”>. And this is the div that surrounds the selected message in the preview pane. So, if you can pull the div for the container holding the message in the preview pane, you should have what you need.

Anyway, no idea if any of these can help – but something perhaps to work with. Good luck team – would be awesome if you could pull this through!

Very best,
Anthony

WN
Warren Nelson
Replied on Nov 06, 2013 - 11:57

So, Anthony and David!

I'm impressed by two things, that ToDoist actively monitors these threads AND that guys like you, Anthony, are willing to help!

I'm going to keep tracking this thread because as soon I can use the preview pane, I'm in!

Warren

S
sreissma
Replied on Nov 06, 2013 - 12:38

Is there a fix for not being able to login? I disabled preview pane but at login I still get an error message. Can't seem to identify me.

Brendon Wadey staff
Replied on Nov 06, 2013 - 12:39

Hi,

No not yet, we are looking into the logging in problem.

Regards,
Brendon.

AG
Anthony Gold
Replied on Nov 06, 2013 - 12:41

Always a pleasure working on (and with) worthwhile tools – and this one seems pretty good.

So, here is a kludge that can work for those of you who want to use this tool in message preview mode. And, if the ToDoist folks can provide a little help (see below), then this kludge can be even simpler to implement. Here it is:

Step 1: While viewing the message you want to turn into a task (in the preview pane), click the Print icon (typically top right of message).

Step 2: Copy the URL from the print preview screen, and then cancel the print dialog (and close the print preview tab).

Step 3: In your ToDoist section of Gmail (which, for whatever reason, keeps disappearing for me in Chrome and I have to do a page refresh to get it back), click the plus sign to add a new task.

Step 4: Enter some description of the task followed by pasting in the URL you copied from Step 2.

Step 5: Before clicking the Add task button to save this new task, edit the URL you pasted as follows:

Step 5a: Copy the unique ID of the message (which is everything after the equal sign at the end of the URL).

Step 5b: Delete much of the URL text so that the only bit remaining is https://mail.google.com/mail/u/0/

Step 5c: Append to that URL stub the following: ?#inbox/<uniqueID> (where <uniqueID> is the bit you copied from Step 5a)

I know that sounds complicated, but it actually only takes about 7 seconds to do the whole thing. And everything works as expected. You have a new task that contains a URL link for the original email message which you can refer back to anytime.

Now, here is where the TD folks can help. In the Add Task dialog, rather than giving us a TextBox to enter the task, give us a TextArea (even if you want to keep it limited to 255 characters, that is fine). But the TextArea makes it much easier to edit the long URL and perhaps shave a second or two off the kludge time above. Plus, I think people appreciate editing text in a large box rather than such a small one as currently exists. Or better yet, give us a little resizable box that can start small but be expanded as the user wishes.

Anyway, none of this is the ideal solution, but at least it allows those of you who want to try the ToDoist tool but keep your message preview workflow intact. If taking 7-10 seconds to convert a message into a task is not ideal for the short-term (which it certainly won’t be in the long run), then ignore everything I wrote above ;).

But I still think having a resizable edit box would still be a great addition ;)

Very best,
Anthony

shibu premium
Replied on Nov 06, 2013 - 13:10

I am using Gmail on Chrome and the plugin drop down menu does not have either add website or add email as task. Please advise.
I do not want to not use preview panel or copy and paste long URL into the TD box.
SP Thomas

Robert Donat
Replied on Nov 06, 2013 - 13:34

The preview pane is a blessing and a curse. Another plug-in, Boomerang for Gmail, has the same limitations.
http://www.boomeranggmail.com/

Brendon Wadey staff
Replied on Nov 06, 2013 - 14:46

Anthony,

Thank you very much for the information. I have passed this to the developers to see if it's going to be of any help.

Thanks,
Brendon.

BS
Brent Shelton premium
Replied on Nov 16, 2013 - 16:27


I would welcome the functionality. Thank you for your work.

S
s.laura.jones
Replied on Feb 12, 2014 - 10:17

I checked my labs and preview pane was already disabled, but I still don't see Todoist in either Firefox or Chrome, though they are installed. Any other ideas?

Brendon Wadey staff
Replied on Feb 12, 2014 - 11:59

Laura,

Did you install the Gmail Plugin correct and not one of our browser extensions? http://todoist.com/gmail

Regards,
Brendon.

CG
Christophe Grout premium
Replied on Feb 28, 2014 - 15:13

Same problem with the preview pane.
I would welcome the preview pane again as well using at the same time the plug in Tdoist for gmail. ;-)
Hope a solution soon.

Thanks.

DP
Daniel Petrarca premium
Replied on Mar 07, 2014 - 17:21

It's unbelievable that Todoist plugin does not work with preview panel. This is a real deception and makes the task manager, useless. As I proceed to cancel and recover my money?

Thanks.

Brendon Wadey staff
Replied on Mar 07, 2014 - 17:56

Daniel,

At this time there isn't anything we can do about it. We are researching it, and hoping the dev of the plugin will address it.

If you would like a refund please feel free to start a new thread and post your transaction ID or reference number.

Regards,
Brendon.

DP
Daniel Petrarca premium
Replied on Mar 07, 2014 - 18:12

Brendon, this is my order details, what is the next step?
Tks.

ORDER DETAILS
Buyer: Daniel Petrarca
Order reference: ch_3ciBA26dFGcwR3
Date of purchase: March 07, 2014 - 18:31
Total amount: $29 USD

Brendon Wadey staff
Replied on Mar 07, 2014 - 18:47

Daniel,

Your payment has now been refunded.

Regards,
Brendon.

B
bjornmonnens premium
Replied on Apr 27, 2014 - 02:21

New user here. I just ordered it (10 min ago) but was under the assumption it would work. Any progress so far on the enable plugin in the preview pane?

David Trey staff
Replied on Apr 27, 2014 - 13:34

Hello,

Unfortunately, the developers of the Preview Pane still haven't stopped affecting the URL pointing to the message which makes it impossible for our plugin to work with it :-(


Best regards,
David

JS
Joe Scott premium
Replied on May 02, 2014 - 16:26

I don't have the preview or any other labs on but there are still no todoist functions working in my gmail either in chrome or firefox?

Brendon Wadey staff
Replied on May 02, 2014 - 17:57

Joe,

Please feel free to start a new topic with more details about your system, so we can better help you.

Regards,
Brendon.

JS
Joe Scott premium
Replied on May 02, 2014 - 18:21

Sorry I guess my only problem now is this doesn't do at all what I needed it to do on my iPhone 5... I was hoping to be able to link an email to a task and then be able to open the email on my phone while performing the task... No luck so far. Any tips?

JS
Joe Scott premium
Replied on May 02, 2014 - 18:25

I was under the understanding I could easily link tasks from my gmail... is it possible for refund if I am unable to do this? This just will not work!

Brendon Wadey staff
Replied on May 02, 2014 - 18:30

Joe,

You should be able to open the email on the iPhone, but it will open within the web browser. So to be clear, the Gmail Plugin is now working?

Yes you can get a refund within 30 days, please start a new topic though if you want to do that.

Regards,
Brendon.

M
mora-brito premium
Replied on Jun 30, 2014 - 14:25

I am particularly happy with Todoist, but the inability to use the tool with the preview pane is having my management team reconsidering if we should actually deploy this application as a corporate solution (in this case, Todoist Business). Before we commit to a very large membership, will Todoist be able to fix this problem anytime soon? I need to make a case, so I appreciate your assistance.

Best,
Daniel

Brendon Wadey staff
Replied on Jun 30, 2014 - 15:40

Hi,

From everything we have done there is no way around it. As our extension uses the URLs which Preview Pane changes/hides. We may be able to do a complete rewrite, but that would take time and I do not believe there is a better way to link emails.

Regards,
Brendon.

Daniel Mora-Brito
Replied on Jun 30, 2014 - 15:42

Thanks, Brendon! I really appreciate your prompt response.

Best,
Daniel

CG
Christophe Grout premium
Replied on Jun 30, 2014 - 18:16

I had the same problem, and i modified my way of using the presentation of
te mail box as suggested.
In fact few weeks after I would'nt go back.
Consider the "normal" way to use to do ist this way and you'll really enjoy
the new présentation of the new main mail box in google.
test it this way one week.
Regards
Christophe

Le lundi 30 juin 2014, Todoist Support <
support.27430.1103446.543b0ed74cd854bb5abf@support.todoist.com> a écrit :

> Todoist Support <http://todoist.com/Support/> | *Brendon Wadey*
> (Doist Support Staff) added a comment to question Gmail Plug-in Not
> Working <http://todoist.com/Support/show/27430/#comment_115223>
>
> Hi,
>
> From everything we have done there is no way around it. As our extension
> uses the URLs which Preview Pane changes/hides. We may be able to do a
> complete rewrite, but that would take time and I do not believe there is a
> better way to link emails.
>
> Regards,
> Brendon.
> Click this link to see it:
> todoist.com/Support/show/27430/#comment_115223
> If you no longer wish to receive notification emails, click here to
> unsubscribe
> <http://todoist.com/Support/core/cancelSubscription/1103446/bfe86ea0793b0893321b39340b2ce637/>
>


--
Envoyé depuis la Lune

GH
Guillaume Hernandez premium
Replied on Jul 22, 2014 - 05:15

Hello Everyone,

In the preview panel, you can open your email on a new windows through the button "In new window" on the top left. The ToDoIst button will then appear.

Best Regards,
Guillaume Hernandez

DP
Daniel Petrarca premium
Replied on Jul 23, 2014 - 10:35

The link to access:

https://drive.google.com/a/petrarca.adv.br/file/d/0B_O81wBzOFlwWUxVSVFyd3JTRnc/edit?usp=sharing

DP
Daniel Petrarca premium
Replied on Jul 23, 2014 - 10:40

Now!

https://drive.google.com/a/petrarca.adv.br/file/d/0B_O81wBzOFlwWUxVSVFyd3JTRnc/edit?usp=sharing