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todoist task quit working

K

Hi. I have a mac. Awhile ago I had a problem with todoist task not working correctly ( it had no tab to add the web site or email) My question was NOT answered even though you labeled it as answered. You told me to delete task from my bookmarks bar and reinstall it from a page that you sent me. That would work only once after I did it, so I would have to delete and reinstall every time I needed it. Now it has quit working entirely. I click on task in my bookmarks bar and NOTHING happens. I have tried to delete and reinstall....... NOTHING shows up. I have used task so successfully for over a year and rely upon it. It would make todoist much less useful to me to lose it. thanks

All responses

Brendon Wadey staff
Replied on Nov 01, 2013 - 23:51

Hi Kaaren,

Can you please confirm, which browser are you using, which extension, are you using a desktop app (which OS)?

Sounds as though you were using a bookmark to access the website version which was not loaded properly, might have been a bookmark to an old task/project, so someone asked you to head to the default site which is http://www.todoist.com to resolve it.

Let me know the details, but a clearing the cache of your browser might also resolve many issues.

Thanks,
Brendon.

K
kaaren premium
Replied on Nov 02, 2013 - 00:05

OS 10.6.8, safari 5.1.10.
I tried emptying the cache ...didn't work.
The default site works fine. but obviously does not add web pages or emails.
I was told to go to this website to fix my ever so useless taskhttps://todoist.com/anywhere
now even if I click on the task link it doesn't work.

Brendon Wadey staff
Replied on Nov 02, 2013 - 00:09

Kaaren,

Alright, so you have the Anywhere bookmarklet installed within Safari. Are you saying it does not work at all, or when you click on "add task" it does not work, or "add email as task (or site)" version does not show?

Have you tried removing Anywhere, and re-adding it?

Thanks,
Brendon.

K
kaaren premium
Replied on Nov 02, 2013 - 00:14

When I said that I deleted it and reinstalled it I was saying that I removed it and re-added it. ( sorry I son't know how to phrase it correctly) at first it would work once after I re-added it and I would have to do that all over again for it to work again.....kind of a pain! NOW, nothing happens at all ..no window shows. NOTHINg at all happens when I click on it.

Brendon Wadey staff
Replied on Nov 02, 2013 - 00:16

Kaaren,

Do you have any extensions installed for Safari? If you disable all of them (not remove, but disable) does Todoist Anywhere start to work again?

Thanks,
Brendon.

K
kaaren premium
Replied on Nov 02, 2013 - 00:58

The only extension that I know that I have is evernote clipper. I do not know how to disable it without removing it, despite trying to figure that out. I do not want to remove it. I have had that for over a year while this problem is definitely recent.

K
kaaren premium
Replied on Nov 02, 2013 - 03:52

hello

Brendon Wadey staff
Replied on Nov 02, 2013 - 04:01

Kaaren,

I have been testing this, it appears we are having an issue with it and the developers are now working on it.

I will update you when there is a fix. Sorry for the trouble.

Thanks,
Brendon.

K
kaaren premium
Replied on Nov 02, 2013 - 04:25

thanks ....let me know

K
kaaren premium
Replied on Nov 12, 2013 - 00:13

any new news?

Brendon Wadey staff
Replied on Nov 12, 2013 - 17:32

Kaaren,

Unfortunaetly not yet, we are sorry for the delay.

Thanks,
Brendon.

Brendon Wadey staff
Replied on Nov 14, 2013 - 15:36

Kaaren,

This should now be fixed. Please let me know if it still has issues.

Thanks,
Brendon.