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Attaching files in Windows 7 64-bit

T

Hi, I'm trying to attach files by Windows application (under Win7 64-bit). When I click 'Attach files, documents or images' button, the dimmed main window below Notes dialog box goes to default view (7 days, overdue in my case), but remains dimmed, and Notes dialog box is still active, nothing else happens (there's no Drag & drop message ...)

Thanks for your help

All responses

David Trey staff
Replied on Nov 01, 2013 - 21:11 UTC

Hello Tomaž,

We're sorry for the inconvenience, we're currently working on a new version of our Windows app which will address this and other issues the current version unfortunately has.

That said, please attach files to task notes through the web-app at https://todoist.com


Best regards,
David

T
Tomaž premium
Replied on Nov 01, 2013 - 21:26 UTC

That's good to know, thanks.

CB
Cyrus Bulsara
Replied on Nov 05, 2013 - 17:16 UTC

This doesn't appear to be working in the web-app either. Please can you fix this asap.

Thanks.

T
Tomaž premium
Replied on Nov 05, 2013 - 17:46 UTC

It works for me on the web (IE 10.0)

Brendon Wadey staff
Replied on Nov 05, 2013 - 17:51 UTC

Hi Cyrus,

Which browser are you using, which version?

And this is an updated new version of our desktop application, let us know if it solves the issue. It should auto update but here is the download anyway.

https://d2dq6e731uoz0t.cloudfront.net/afa6bb84ab1d6149f44affa08a8f792a/as/Todoist_for_Windows.exe

Thanks,
Brendon.

T
Tomaž premium
Replied on Nov 05, 2013 - 19:56 UTC

The updated version for win desktop doesn't solve the issue for me; it behaves the same as the previous one.

Thanks, Tomaz

Brendon Wadey staff
Replied on Nov 05, 2013 - 20:33 UTC

Tomaz,

Thank you, the developers know about this and we are looking into it.

Thanks,
Brendon.

CB
Cyrus Bulsara
Replied on Nov 06, 2013 - 08:49 UTC

Hi Brendon

I am using Firefox 24.0. It's tricky to use the desktop version as our work computers are pretty locked down.

Thanks

Cyrus

IG
Inna Gritt
Replied on Nov 06, 2013 - 11:40 UTC

Hello

I can't attach files through the web-app in Firefox 25.0. I push the button but nothing is happening.
It works in Chrome, but I usually use Firefox for work. How can I solve the problem?

David Trey staff
Replied on Nov 06, 2013 - 12:45 UTC

Hello Inna,

Unfortunately, I can't reproduce this issue in Firefox 25.0. Please try to log out, clear your browser's cache and Todoist's offline data (in Options -> Advanced -> Network), reload the browser and make sure that you access this URL directly: https://todoist.com If you use a bookmark, check if it points to this URL and doesn't contain any other text incl. version numbers.


Best regards,
David

IG
Inna Gritt
Replied on Nov 06, 2013 - 13:42 UTC

Hi David,

Thanks for the answer. I've found another way before I notice you reply. I disabled Todoist app for Firefox, reloaded the browser. Then I activated the app again. And it works!

AP
Andy Puest premium
Replied on Nov 06, 2013 - 15:51 UTC

Hi all, I see this issue rarely (less than 1 in 20 file uploads (either attaching a file or importing a project template)) on Chrome; when it happens I try the same operation in IE, where it works all the time. By the time I do the next upload (I don't do that many) the issue has already fixed itself somehow and I can upload through Chrome, again

David Trey staff
Replied on Nov 06, 2013 - 17:05 UTC

Hello Andy,

Thank you for this information. Unfortunately, we can't reliably reproduce this issue every time and there could be many different factors why once in a while occasionally it may not work. If you do notice anything specific when it happens again, please let us know.


Best regards,
David

Matt premium
Replied on Dec 02, 2013 - 23:10 UTC

I am now also unable to attach anything on the website... any news?

David Trey staff
Replied on Dec 02, 2013 - 23:19 UTC

Hello Matt,

The file attachment issue in the Windows app should be fixed in this version: https://d2dq6e731uoz0t.cloudfront.net/29465f3a4c6c7f36ed42d9a1c6b294d0/as/Todoist_for_Windows.exe

On the web, I can't reproduce this issue, I've just attached a file using Chrome. Please tell me - what browser are you using and does clearing the cache help?


Best regards,
David

Matt premium
Replied on Dec 02, 2013 - 23:30 UTC

I just use the website, and I did clear the cache and everything else. No luck. I'm using Chrome (Up to date). All I'm trying to upload is a small PDF.

Matt

Matt premium
Replied on Dec 02, 2013 - 23:39 UTC

Hey David,

I just downloaded the windows app that you linked to and I can't attach on that either. hmmm

David Trey staff
Replied on Dec 02, 2013 - 23:42 UTC

Matt,

Please tell me - what's the name of the PDF file, or try to rename it to some short name with no special characters and see if it helps.


Best regards,
David

Matt premium
Replied on Dec 02, 2013 - 23:47 UTC

Hey David,

I tried that first. No luck. I tried multiple times with many different names including no caps, no specials, and no spaces. No luck...

David Trey staff
Replied on Dec 02, 2013 - 23:50 UTC

Matt,

Have you tried any other file? A JPG, a DOC - nothing works?

If this file doesn't contain anything private, could you please send it to david@doist.io and brendon@doist.io ?


Best regards,
David

Matt premium
Replied on Dec 02, 2013 - 23:53 UTC

Tried everything (just about) that I have on my desktop, including docs and jpg. Nothing works

Matt premium
Replied on Dec 03, 2013 - 09:49 UTC

Hey David,

Morning brings new hope. :-) Haven't changed anything but I was able to attach the file. Don't know why?.

Matt

David Trey staff
Replied on Dec 03, 2013 - 12:46 UTC

Matt,

Theoretically, this might have been a temporary server issue, but I'm glad to hear it works for you now :) If you'll ever experience this issue again, please let us know.


Best regards,
David