When I add an email as a task, it doens't open the outlook email!!
I have added an email as a task with the outlook plugin, and everything is fine. But when I use other platform like web browser or android phone I can't open/read the email that I have attached to the task!!
It is very important for me to use this function!!
Thanks in advance.
That's unfortunately how this feature works. It creates a local link pointing to the unique ID of the linked message, but only Outlook can understand this link and show you this message. The email is not being stored on our end so you can't access it from anywhere else than Outlook.
If you would prefer to have your mail accessible from Todoist, you can use the other feature to manage your mails be forwarding them to Todoist. This, however, will not create a link to this message so you won't be able to open it through Outlook, but it will convert the entire message into a task note so you can read it anywhere.
For detailed explanation and the advantages of both options, please refer to this post on our blog: https://todoist.com/blog/2013/01/zero-inbox-policy-with-todoist/