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Asking to change time zone every time opened

JH

Todoist is asking me to change my time zone to GMT every time I open it. I tried changing it to GMT. Then it asked to change it to GMT - 6, my correct time zone.

How can I make it stop asking me to change time zones? I tried clicking all options in the pop-up box (no thanks, view settings, change).

All responses

David Trey staff
Replied on Oct 16, 2013 - 16:10

Hello Joe,

Please agree to the change when it asks you and it should no longer ask you again. You must always agree to this to ensure that all due dates and times of your tasks are correct.


Best regards,
David

JH
Joe Hand
Replied on Oct 16, 2013 - 16:15

I did agree to change it to GMT (the wrong time zone).

The next time it asks me AGAIN to change it to GMT-6. I agreed.

The next time it asks me AGAIN to change it to GMT.

So essentially it is an endless cycle between GMT and GMT-6

David Trey staff
Replied on Oct 16, 2013 - 16:16

Joe,

Todoist tries to locate your zone based on your system settings as well as your location (based on the IP).

Are there any inconsistencies between these two? Do you have a different (GMT) zone set up on your computer or are you using a VPN with a server that's in the GMT time zone?


Best regards,
David

JH
Joe Hand
Replied on Oct 16, 2013 - 16:17

Ah! I just figured it out.

The Chrome button is thinking I am on GMT. So its asking me to switch.

Then when I open the full app it thinks I am GMT-6 so it asks me to change it.

So I guess the button is to blame?

JH
Joe Hand
Replied on Oct 16, 2013 - 16:17

No, my IP should match my computer time zone.

Not using a VPN.

JH
Joe Hand
Replied on Oct 16, 2013 - 16:18

I will add, this is a recent issue.

I have used the button/app in the past without the issue.

David Trey staff
Replied on Oct 16, 2013 - 16:19

Joe,

Please try to go to Chrome's Settings -> Advanced Settings -> Content Settings -> All cookies and site data, delete todoist.com from this list, reload the browser and then log into Todoist through the web and after that - thought the Chrome extension and see if the issue persists.


Best regards,
David

JH
Joe Hand
Replied on Oct 16, 2013 - 16:22

That worked. Thanks for your help!

SJ
Stuart Johnsen premium
Replied on Nov 06, 2013 - 06:00

I'm having the same issue, though following these steps doesn't solve the problem. I first encountered the issue when I recently updated to Windows 8.1 and thanks to this annoyance I updated all my time settings, but the problem persists.

Specifically, in the chrome web extension, it asks me to change my time zone to GMT - 8 and stays happy if I do so and continue using the extension by itself. But when I log onto the website version, it asks me to change my time zone to GMT -7, which is the correct one for my location. Changing it on the website makes the extension ask for GMT - 8 again, and the cycle continues.

Any tips on how to resolve the website and extension not time-syncing correctly?

David Trey staff
Replied on Nov 06, 2013 - 12:10

Hello Stuart,

Please confirm - going to Chrome's Settings -> Advanced Settings -> Content Settings -> All cookies and site data and deleting the all todoist.com related offline data and reloading the browser did not help? After you've done that, did you access the web version, confirmed the time zone change, then logged out, accessed the extension and it asked you again?

Also, are you referring to the same Chrome browser on the same computer?


Best regards,
David

SJ
Stuart Johnsen premium
Replied on Nov 06, 2013 - 18:36

I followed the directions and had the same problem, but I guess I neglected to log out of everything. Which included my phone. After logging out of all accounts and then signing back in on my computer (extension and website), the problem fixed itself. However, now I am unable to log in on my phone. This could just be a server or connectivity issue, so I'll report again if I still have problems.

AR
Andrew Rau-Chaplin premium
Replied on Nov 13, 2013 - 17:22

I am having the same issue and it is driving me crazy. I tried the suggested fix:

" Chrome's Settings -> Advanced Settings -> Content Settings -> All cookies and site data, delete todoist.com from this list"

but the problem persists....

Brendon Wadey staff
Replied on Nov 13, 2013 - 18:02

Hi Andrew,

To confirm, you have signed out of all devices, and then followed those instructions, and confirmed the timezone is correct, and still having issues?

Thanks,
Brendon.

AR
Andrew Rau-Chaplin premium
Replied on Nov 13, 2013 - 18:21

I think I have but I switch devices a lot across multiple locations so it can be really hard to be sure.