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How do I get my cell and laptop todoist to recognize and sync?

LM

I downloaded and started a project on my Android device and then wanted to add it to my computer so that I have access in both places. Sync feature is what I'm looking for as well. When I put in my email and password on laptop it didn't recognize my account. So then I put it in as a new account, using the same login info and it says I already have an account, ok so that's what I thought. When I look at it on my laptop it is not showing the project I set up on my cell. Any suggestions? Thanking you in advance!

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David Trey staff
Replied on Oct 03, 2013 - 18:01

Hello Laura,

To access your data on all platforms, you must always log in everywhere using the same email, password, but also the same login method (either manual login or Google Login on all platforms).

Please go to the Android app's Settings, check what email address you're logged into exactly and then try to use the "Forgot password" option at the login screen on the web and reset your password.


Best regards,
David