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Can't log in on Thunderbird using gmail account

AA

Can't log in on Thunderbird using gmail account.

Everyone I put the log on details, a browser pops in showing the following page:

https://accounts.google.com/ServiceLoginAuth

All responses

David Trey staff
Replied on Oct 01, 2013 - 07:03

Hello,

Thank you for your report, I've been able to reproduce this issue and I've passed it to the developers.

For now, as a workaround, please log in at https://todoist.com click on the gear icon in the top-right corner, go to Settings -> Account and use "Edit" next to "Password". This way you will set a separate password just for Todoist and can use it to log in manually through our Thunderbird plugin using your Gmail address in combination with this new password.

Note - you will still be able to log in via Google anywhere else and this will of course not affect your Gmail password.


Best regards,
David

AA
aaa asd
Replied on Oct 01, 2013 - 08:26

Still getting an error. When I do what you asked, browser loads and the following is displayed:

https://todoist.com/Users/login

Bad Request

Unknown error happened: function arguments invalid. (2 missing, 0 additional)

David Trey staff
Replied on Oct 01, 2013 - 08:42

Indeed, thank you for this information, I'll pass it to the developers too.

It seems that the source of this issue is clicking on one of the fields you need to use to enter your data. That said, for now as a workaround, please try to click somewhere outside of these fields and then use the TAB key to navigate into these field. Type in your email, hit TAB again, type in the password and hit Enter to log in.


Best regards,
David

AA
aaa asd
Replied on Oct 01, 2013 - 08:54

Tried that, does not work. Just says the following :

Wrong email or password.

I have also tried to change password and try again, but still it doesn't work.

David Trey staff
Replied on Oct 01, 2013 - 09:15

I've just tested it and it worked for me. To clarify - you must first log in on the web using your Google Account, then go to the Settings to set a password for Todoist and then manually log in by typing in your Gmail address and the new password which you've just set in the settings using NOT the "Gmail Login" method, but the regular email/password login.


Best regards,
David

AA
aaa asd
Replied on Oct 01, 2013 - 09:29

My fault, I was putting in gmail.com and not googlemail.com

Its working now.

Thanks, I hope all the issues with this are resolved soon.

BF
Blaise Fiedler
Replied on Nov 04, 2013 - 03:35

I'm stuck with exactly the same problem.
TB 24.1 + Chrome.

Tried the workaround with the password change, but to no avail.
When I fill in the fields in Thunderbird (with the TAB workaround) and hit enter, I get sent to :
https://accounts.google.com/ServiceLoginAuth

and despite entering the correct password here (the google one, not the updated todoist one) it does not work.

VERY frustrating.

Brendon Wadey staff
Replied on Nov 04, 2013 - 06:30

Hi Blaise,

Are you updated to the latest version of our extension, as well as the latest Thunderbird version? Which versions are you using?

We are still working on this and hope to have more updates soon.

Thanks,
Brendon.

BF
Blaise Fiedler
Replied on Nov 04, 2013 - 07:18

Hi Brandon,

Probably using the latest. I downloaded your extension this morning.
Todoist V4.1
Thunderbird French V24.1

Is there no other way to log in than thru gmail?

Blaise

BF
Blaise Fiedler
Replied on Nov 04, 2013 - 07:21

When in Thunderbird I click on the Todoist button in the top bar. I then see a side pane where I am asked for my gmail login - is there no other login method?

BF
Blaise Fiedler
Replied on Nov 04, 2013 - 07:25

Ah... found it - this is workaround #3!
When in Thunderbird, left pane and you see the google form, you need to right click in a blank space and say "log out". You are then brought back to the todoist login form....

That's a LOT of jumping thru loops to get there! But I'm finally in.

Brendon Wadey staff
Replied on Nov 04, 2013 - 09:33

Blaise,

Thanks for the workaround. We are sorry for the trouble, we are looking into this issue now.

Thanks,
Brendon.

AA
Alice Anberrée
Replied on Nov 10, 2013 - 14:46

Same issue, good to know you're working on it, the workarounds work with me

BC
Boris Chamicevič
Replied on Nov 14, 2013 - 14:30

Hi, the same issue and thanks to Blaise Fiedler for the clue.

DB
Derek Bruce premium
Replied on Dec 03, 2013 - 03:20

As Blalse said: Ah... found it - this is workaround #3!
When in Thunderbird, left pane and you see the google form, you need to right click in a blank space and say "log out". You are then brought back to the todoist login form....

This Works.

RC
Roger Carey
Replied on Jan 07, 2014 - 09:41

Thanks everyone, esp Blaise Fiedler. Had same problem, and spent most of this morning disapearing p my own cursor until I tried the BF solution.

Set up new password in Settings, Account, password, edit.
Click on blank space.
Logo out
Tab to email and password fields.
Use new non-gmail password.
Voila!