+ Add Question

Tasks are shown five times

M

In my todoist some tasks are shown five times in stead of one time. Some tasks are not remorvable, they apear again after removing. How can I solve this? Thanks.

All responses

Brendon Wadey staff
Replied on Sep 26, 2013 - 05:44

Hi MS,

Are you using a plugin/app, or the web version? Any mobile devices? Please try clearing the cache for your browser.

Thanks,
Brendon.

M
MS
Replied on Sep 27, 2013 - 14:27

Hi Brendon,

I'm using the iphone and iPad app. I've tried to errase the tasks also in the web version, but they come back in a second.
I don't know how to clear the cache of my browser. Can you explain it to me?
Thanks,

MS

David Trey staff
Replied on Sep 27, 2013 - 15:40

Hello MS,

Please try to delete our iOS apps completely, then reinstall them.

As for clearing the cache - please clarify which browser are you using so we can assist you with it. In general, this option should always be in the browser's Options. In Firefox it's Options -> Advanced -> "Network" tab, in Chrome you have to remove todoist.com from the list in Settings -> Advanced Settings -> Content settings -> All cookies and site data.


Best regards,
David

M
MS
Replied on Sep 28, 2013 - 13:32

Hi,

I 'm using Internet Explorer en I've erased the browser history, but it doesn't work. The tasks show up again immediately after I erased them. Login out en login in again, does not help. What can I do further?

MS

Brendon Wadey staff
Replied on Sep 28, 2013 - 16:34

MS,

Please confirm, you uninstalled the iOS app, then logged out of the web version, and then cleared the cache for IE. You then signed back into the web version, then installed the iOS version?

Thanks,
Brendon.

M
MS
Replied on Sep 29, 2013 - 17:00

Hi,

Yes, I uninstalled the apps, loged in and cleared te cache. After that I removed the extra tasks, before signing out, but they showed up again in two seconds. I removed the whole project too, but that didn't work either. It showed up again too. I didn't install the apps again.

Thanks,

MS

Brendon Wadey staff
Replied on Sep 29, 2013 - 22:14

MS,

Can you let us know exactly which tasks are doing this, the name of them, so that we can see if we can remove them on our end. To clarify, it is only one task doing this?

Thanks,
Brendon.

M
MS
Replied on Oct 02, 2013 - 17:23

Hi,

No, its is not only one task that is doing this. There are serveral tasks that are shown more times. Some tasks are shown 5 times, others 2 times. I can't remove them, because after removing, they apear again.

This are the tasks:
project: BELLEN/MAILEN
tasks: Juf tom van den Hout (6x)

Project: EINDVERSLAGEN
Tasks: Marian Bekkers (2x), Yanaika Kocharova (2x), Jens den Otter (3x)

Thanks for your help!

MS

Brendon Wadey staff
Replied on Oct 02, 2013 - 21:12

MS,

We will take a look and see if we can remove the problem items. But to confirm, please try creating new tasks, and see if it continues to happen.

Thanks,
Brendon.