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Another Outlook bug

BS

http://screencast.com/t/eAbeX1S4

All responses

David Trey staff
Replied on Sep 25, 2013 - 11:05

Hello Buck,

Thank you for your report, we're look into it as we finish up the rewrite of our plugin we're already working on which will address many issues. Sorry for the inconvenience.

Please let us know which version of Outlook you're using - 2007, 2010 or 2013?


Best regards,
David

BS
Buck Schley premium
Replied on Sep 25, 2013 - 11:37

David
Outlook 2010 on Win 7 64 bit
Thank you
Buck

BS
Buck Schley premium
Replied on Sep 30, 2013 - 10:45

David - Are bug reports prioritized by interaction with these posts? I am disabled in Outlook (again) and the last event took 6 weeks to resolve. Once a lot of people started posting about it the issue was resolved. The problem is once a post ages past a day or two nobody sees it (unless the user submits another comment like i am doing now). I am sure you all are quite busy but I am at a loss for how to instill a sense of urgency when I have come to depend on this plug in on a daily, even hourly basis. I once again find myself wondering if I need to find a more reliable platform to work with. As a paid subscriber I have higher expectations for reliability and I hope this debilitating issue will be corrected soon.
Thank you
Buck

Brendon Wadey staff
Replied on Sep 30, 2013 - 10:48

Buck,

We record all bug reports and issues from these forums. The issue this time though is that we are doing a full re-write of our plugin and app because it was having too many issues with the way it was currently done and this can take some time.

We hope to have an update soon.

Thanks,
Brendon.

BS
Buck Schley premium
Replied on Sep 30, 2013 - 15:53

Thank you Brendon. Hoping "take some time" and "soon" can be replaced with a date at some point. This does not convey the sense of urgency previously mentioned.
Thanks
Buck

David Trey staff
Replied on Sep 30, 2013 - 17:39

Buck,

Because it's urgent, we've hired a new developer specifically for this job. He's working on it now and we trust that he will soon provide the final version with all bugs fixed, but again - we can not force him to to give us a deadline, the goal is to actually fix this for good. We're sorry that it takes so long, but we really want to avoid providing a partial quick fix which may introduce other issues if not done properly.


Best regards,
David

BS
Buck Schley premium
Replied on Oct 01, 2013 - 09:11

Thank you David