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Lost all my notes

CS

Hello,

I just lost all my notes in the tasks of all my projects. Can you please restore it.

Thanks ,
Chirag

All responses

Brendon Wadey staff
Replied on Sep 16, 2013 - 12:06

Hi Chirag,

This was an error with an update we have done today and your notes will be restored in a few hours.

Sorry for the trouble.

Thanks,
Brendon.

P
pxm255 premium
Replied on Sep 16, 2013 - 12:20

Same here, in a state of shock, lost ALL my notes! Please restore them asap.

AG
Andreas Geddert premium
Replied on Sep 16, 2013 - 12:25

Where are my notes & comments? Please recover them ASAP

David Trey staff
Replied on Sep 16, 2013 - 12:34

Hello,

We're very sorry for the inconvenience, we're recovering all the data right now and it will be available as soon as we're done.


Best regards,
David

AS
Andrej Smailagic premium
Replied on Sep 16, 2013 - 13:01

Same here, all the notes just disappeared ! I'm in biiiig trouble if it can not be restored. Please help =)

KL
Ken Leeson premium
Replied on Sep 16, 2013 - 14:19

I understand that data recovery will be in a few hours. Perhaps you can also tell us if you have a solution for us to back up all data on our end so that we can recover quicker .

Thanks,

David Trey staff
Replied on Sep 16, 2013 - 14:22

Hello,

Andrej, we're working on it right now, everything will be recovered very soon. Sorry for the inconvenience.

Ken, Todoist creates a full backup of all your data once a day automatically and you can download it through Settings (top-right corner) -> Backups, then import it as shown here: https://www.youtube.com/watch?v=U96Nco_but4


Best regards,
David

CS
chirag shah
Replied on Sep 16, 2013 - 15:06

Thanks!!! my notes are back....

AG
Andreas Geddert premium
Replied on Sep 17, 2013 - 01:43

Guys,
thank you very much. My notes are back. Well done.

Felix Griewald premium
Replied on Sep 17, 2013 - 08:51

I noticed it just now. All my notes are still gone. Only my notes I made yesterday evening and today are available.

Felix Griewald premium
Replied on Sep 17, 2013 - 08:57

Ok, I just cleared my Browser cache, now my notes are back.

KL
Ken Leeson premium
Replied on Sep 17, 2013 - 22:37

My notes were recovered as well...thanks! Should note though that some tasks were our of chronological sequence. The backup solution is great.

David Trey staff
Replied on Sep 18, 2013 - 06:45

Hello Ken,

We've noticed the issue about notes being in incorrect order and it has been fixed today. Please log out and back in to see the changes.


Best regards,
David

U
Unknown
Replied on Sep 30, 2013 - 19:35

I have lost all of my notes!

Last time I see it was on Sunday...

Can you help me?

Thanks!

Brendon Wadey staff
Replied on Sep 30, 2013 - 19:37

Hi Leonardo,

Please confirm, have you signed out, cleared the cache for your browser? This issue was resolved and all data was restored.

Thanks,
Brendon.

U
Unknown
Replied on Oct 01, 2013 - 12:25

Hi Brendon, thanks for your answer!.

I did what you say, but my notes are gone...

I had a lot of them in various task, but today I have none.

I think your app is great, and I was thinking in a premium account, but I need to know that this kind of things won't happend as a regular error.

Regards,
Leonardo.-

Brendon Wadey staff
Replied on Oct 01, 2013 - 20:43

Leonardo,

Notes are a Premium service. If you were recently on a trial account and now are not, these notes are note accessible. You would need to sign up for Premium to gain access again. Any issues we do have are rare and we always try to resolve issues in a very short time.

Thanks,
Brendon.

Gerardo Ceballos premium
Replied on Mar 24, 2014 - 12:49

Some of my notes are lost and I have the Premium service. Please restore them. Thanks.

David Trey staff
Replied on Mar 24, 2014 - 14:09

Hello Gerardo,

Please try to log out, clear your browser's cache, reload it, log back in and see if it helps. If not, please clarify where are these notes lost? Within one project? On the completed task list? All of them are gone? Can you reproduce it in another browser?


Best regards,
David

Gerardo Ceballos premium
Replied on Mar 24, 2014 - 17:34

Yes, within two projects. I downloaded a backup and created them again (they were just text) but makes me hesitate about the stability of the service..., hope doesn't happen on a regular basis. Thanks.