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All of our task notes disappeared!

PC

This morning, all of our tasks, with their corresponding notes, were available. About 10 minutes ago, upon refreshing our ToDoist, all of our previous task notes are gone. Anything new, added this morning after 11:30am are there, but all of the old notes have disappeared. What happened, and how can we get them back?

Thanks!

All responses

Brendon Wadey staff
Replied on Sep 16, 2013 - 11:08

Hi There,

We are very sorry for the inconvenience. We have pushed a new update that has gone wrong. We will be restoring all previous notes very soon.

Thanks,
Brendon.

V
Virginia premium
Replied on Sep 16, 2013 - 11:23

Thank God.

TG
Todd Gaston
Replied on Sep 16, 2013 - 11:27

How quickly is this happening? I am dead in the water with all the work I was doing.

TG
Todd Gaston
Replied on Sep 16, 2013 - 11:35

I use this for everything I do daily. I think I need to re-evaluate after this problem. I have all my statuses of each to do in the notes. My productivity just went down to zero.

Brendon Wadey staff
Replied on Sep 16, 2013 - 11:38

Todd,

We are very sorry for this issue, it will be a couple of hours as we have to restore from our backup database.

Please bare with us.

Thanks,
Brendon.

D
Dan premium
Replied on Sep 16, 2013 - 13:06

This is terrible.

Brendon, please make sure that the completed tasks notes are restored as well.

I thought that was something I messed up with and went to my backups to restore (we'll leave the restoration issues alone for now), but the question is, after restoring the projects, will your backup restoration revert my projects to their previous state? - Because I'd like to think that.

Thanks.

D
Dan premium
Replied on Sep 16, 2013 - 13:09

And by the way, Todd, restoring your projects is something you can do as a workaround, in case you're in a hurry.

David Trey staff
Replied on Sep 16, 2013 - 14:18

Hello Dan,

We're very sorry for the inconvenience, we're working on restoring all your task notes, that is - only the data that's gone (all notes, completed and active) which shouldn't affect the current state of your tasks and projects.


Best regards,
David

Brendon Wadey staff
Replied on Sep 16, 2013 - 15:09

Notes should be restored now.

It may require a log out and back in, and if not a clearing of the cache for your browser.

Thanks,
Brendon.

D
Dan premium
Replied on Sep 16, 2013 - 15:59

No notes were restored in the completed tasks!
Cleared cache, tried another browser, nothing.
I have this much information in those, any chance they will be restored eventually?

Thanks,
Dan.

Kakaxa premium
Replied on Sep 16, 2013 - 16:15

Me too: No notes were restored in the completed tasks!

Amir Salihefendic staff
Replied on Sep 16, 2013 - 16:37

Hi all

I want to make it clear that no data has been lost. We are looking into the issue related to completed tasks and will eventually fix this issue (our estimate is a fix will be available in the next 12hours).

Best regards,
Amir

David Trey staff
Replied on Sep 17, 2013 - 06:43

Hello,

All notes are now fully recovered including notes for completed tasks. Again, we're very sorry for any inconvenience caused by this.


Best regards,
David

D
Dan premium
Replied on Sep 17, 2013 - 07:24

Thanks guys.