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I paid via PayPal for Premium several minutes ago. When will the Premium-Features be unlocked?

All responses

Brendon Wadey staff
Replied on Sep 10, 2013 - 11:02

Hi Ralf,

It should be instant. Please try logging out of your account and back in again. If that does not help, try clearing the cache for your browser.

Thanks,
Brendon.

RW
Randi Wolfe premium
Replied on Sep 10, 2013 - 13:03

I paid for Premium - received a confirmation email. But it's not unlocked on my desktop, phone OR tablet. Please advise. I tried logging out and in again. I also tried clearing the cache.

Help!!!

Brendon Wadey staff
Replied on Sep 10, 2013 - 13:05

Hi Randi,

Again, please try to log out and back in again. Also make sure that you are indeed signing into the same account on all devices. If you use Google Sign In on one but not the other this can cause issues.

Thanks,
Brendon.

RW
Randi Wolfe premium
Replied on Sep 10, 2013 - 13:48

Do you mean log out and log in on Todoist? Or do you mean log out and in on gmail and/or google?

Please advise - it's still not unlocking. If this can't be addressed, I would like my money refunded immediately.

Thank you.

Brendon Wadey staff
Replied on Sep 10, 2013 - 13:50

Randi,

Yes, please log out of Todoist, and then back in again. This should resolve the issue. If you are on Android, clearing the data (Android Settings, applications, Todoist) should resolve it.

Thanks,
Brendon.

RW
Randi Wolfe premium
Replied on Sep 10, 2013 - 13:52

I have logged out of Todist and logged back in on all three devices - laptop, phone, tablet. And no luck on any of them! I also cleared the cache - no difference.

Brendon Wadey staff
Replied on Sep 10, 2013 - 13:58

Randi,

You are indeed showing as Premium at our end. As you can see on these forums, you have the Premium lable.

Please let me know which browser you are running on your laptop and which phone & tablet you have. The clearing of cache is different for each, and the process is slightly different as well.

As long as you are showing Premium on our end you are indeed Premium and it's a factor of cache of some sort keeping you as Free. Also to confirm, have you tried using any Premium features, did you receive a message saying you were not upgraded?

Thanks,
Brendon.

RW
Randi Wolfe premium
Replied on Sep 10, 2013 - 14:05

Well, maybe I'm in premium and just didn't realize it. I can see the completed tasks and the backups. But according to the video, there should be a 'preferences' tab - and that I don't see. Instead, there's a Premium tab that takes me to where I can purchase Premium. That's why I've been so confused!!

Brendon Wadey staff
Replied on Sep 10, 2013 - 14:07

Randi,

That page does show if you are Premium, it's so that you can see all the Premium features and it will show you when it expires at the top. As long as it shows your expire date, you are indeed Premium.

If you are referring to Preferences in the top right corner, that has changed to Settings instead.

Thanks,
Brendon.

Stephen Bruington premium
Replied on Oct 02, 2013 - 06:32

I've been using Todoist for a few months now, and I love it. The free month of premium went by too quickly! Will you allow me to try another month free before upgrading? There are a few features I want to be sure I'll use before I spend the money to upgrade.

David Trey staff
Replied on Oct 02, 2013 - 07:18

Hello Stephen,

Unfortunately, we can't do that, but if you upgrade you'll still be eligible for the 30-day money-back guarantee and could receive a full refund if you wouldn't wish to continue using Premium within 30 days of purchase.


Best regards,
David

Erik Siegel premium
Replied on Aug 27, 2014 - 09:18

Same problem for me here:
I paid via PayPal for Premium several minutes ago. When will the Premium-Features be unlocked?

I cleared browser caches, logged in/out of Todoist a few times, but nothing seems to help. Help!

Erik Siegel premium
Replied on Aug 27, 2014 - 09:24

I just downloaded the Windows app, logged in there. But still: No premium...

David Trey staff
Replied on Aug 27, 2014 - 09:44

Hello Erik,

According to our database, the account you're logged into now is already Premium until 27 August 2015, Please try to log out and back in on all platforms.


Regards,
David

Erik Siegel premium
Replied on Aug 27, 2014 - 09:46

Ok, now it works. Might be a good idea to tell people it is NOT instant after you've paid.