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Some Recurring Reminders "Off" By a Day

GK

I have just noticed this in the last few days. The first time I thought it was just an oddity, but I've now seen it twice and it can't be a coincidence. Recurring tasks (weekly in one case, every Wed/Sat in the other) are off by a day. The most recent one came up today (Monday) and has been a weekly Sunday recurring task for several months. I wish that I could tell you that the other was DELAYED by a day, but it may have come up early by one day. The latter was the first one I noticed, and I can't be sure. Currently, it is showing up to be done this Wednesday - correctly.

I can't imagine that you'll be able to recreate this, but I thought I should consult you before I took action. The date correctly reads 'every sun' so I'm assuming that I should delete it completely and enter the task again. I haven't yet done so in case you want me to check anything before it's gone. Outside of any direction, I'm just reporting it and hoping that it's a temporary thing. I use Todoist both on the Web (Chrome) and mobile (iPhone & iPad).

Thank you!

All responses

Brendon Wadey staff
Replied on Aug 26, 2013 - 19:32

Hi Klein,

Have you changed Timezones recently, traveled in anyway? Please make sure the mobile devices, the desktop system, and the Todoist settings are all on the same timezone. This can cause issues with dates being off by a bit.

Thanks,
Brendon.

GK
G Klein premium
Replied on Aug 26, 2013 - 19:50

I got excited, because I have very recently returned from a trip. However, my settings are still correct and where I traveled was only a two-hour difference from where I live. So it remains a mystery ... shall I go ahead and just delete and re-enter those that I am currently aware of?

David Trey staff
Replied on Aug 26, 2013 - 20:12

Hello,

Anytime you travel to a place that has a time zone set off by even just one hour, you must change the time zone settings both on Todoist and the devices you use it on otherwise the tasks will indeed me off by a day.

Any task that doesn't have a specified time, is stored with a default time of 23:59 so even a 1 hour delay can move it to the other day.

Unfortunately, the only way to fix it now is to retype them. Sorry for the inconvenience.


Best regards,
David

GK
G Klein premium
Replied on Aug 26, 2013 - 20:35

Allow me to make certain I understand what you're telling me as I have never run into this problem before. I may not have traveled with my mobile devices since the "new" apps were introduced. I was using the beta version, but don't recall when that started. The time/date/zone in my Todoist account on the Web is correct. My phone is correct. I will check my iPad when I get home. If they are all correct, what is to change?

How can I prevent this in the future? Is it a matter of routinely checking my Todoist app time zones on each device after each trip? If I do this right away upon my return should that prevent this from happening again? I fear, and don't look forward to, happening upon missed tasks if the dates can be so easily/inadvertently altered. Luckily, these discovered tasks weren't critical, but of course many are.

David Trey staff
Replied on Aug 26, 2013 - 20:52

To avoid this issue, anytime you arrive at a different time zone and use Todoist, change the time zone settings in Todoist to match the time zone you're in. This needs to be done upon each change. On the web, Todoist automatically asks you if you want to adjust the zone if it detects that your location doesn't match the currently used zone and we will introduce such system to our mobile apps soon to make it more convenient.


Best regards,
David

GK
G Klein premium
Replied on Aug 27, 2013 - 00:26

My iPad is also showing the correct date. What am I supposed to change? Just re-do the tasks and not ignore time change requests in the future and/or adjust them myself as you stated? Is it strange to you that none of the dates are off, or is this as expected even though those tasks are showing up on the wrong dates? Thanks, David.

Brendon Wadey staff
Replied on Aug 27, 2013 - 03:16

Klein,

Yes, at this point the option is to re-do the tasks and do not ignore the time change requests in the future. :)

Thanks,
Brendon.