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certificate error and other errors

GH

I've started getting a security alert saying "The name on the security certificate is invalid or does not match the name of the site" when I'm in Outlook 10 on pc. When I view certificate, it says todoist on it.

I also am getting the following "Outlook Todoist has fired an exception. Click the details button to see the detailed information about the error.

All responses

TR
Todd Rossi
Replied on Aug 21, 2013 - 13:36

+1 on the cert error. Let me know if there's any info needed to debug.

GH
Gail Harris
Replied on Aug 21, 2013 - 13:44

I don't know anything about debugging.

David Trey staff
Replied on Aug 21, 2013 - 14:35

Hello Gail,

We're sorry for the inconvenience, we're looking into this issue right now.

As for the exception issue - please try to install this version of our plugin and let us know if it still persists: https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe


Best regards,
David

TR
Todd Rossi
Replied on Aug 21, 2013 - 16:40

I installed the newest plugin to see if it would affect my issue. I uninstalled the old version, installed the new one. Now instead of just having a certificate issue, Todoist isn't showing up in Outlook at all. The Todoist panel has just disappeared entirely. Rebooting the system has no effect.

Sarcasm: on the plus side, at least I'm not getting the cert error.

To show that it's installed here is it shown in Programs and Features:
http://i.imgur.com/mOPhU1W.jpg

To show it's being loaded by outlook, here it is in the Outlook Add-Ins menu:
http://i.imgur.com/aIlCTPx.png

David Trey staff
Replied on Aug 21, 2013 - 17:45

Todd,

On the add-ins screen you've shown on the second screenshot, please click on the "Go" button at the bottom and you'll see the same add-in list, but with check-boxes next to each add-in.

Check off the box next to "OutlookTodoist" and this should activate it.


Best regards,
David

DW
Dave Warren
Replied on Aug 22, 2013 - 08:28

Just to say that I was getting the problem also. I loadin the plug-in from the list above and all is fine with the outlook addin for the moment.

DW
Dave Warren
Replied on Aug 22, 2013 - 08:41

and the certificate issue has just reoccurred :(

GH
Gail Harris
Replied on Aug 22, 2013 - 10:48

Mine did too.

David Trey staff
Replied on Aug 22, 2013 - 14:24

Hello,

We've made some changes regarding the certificate right now. Please log out and back in and let us know if the issue persists.


Best regards,
David

CA
Cyndy Ainsworth premium
Replied on Sep 04, 2013 - 14:19

I was getting the certificate message a couple of weeks ago, then it went away, and nowI just got the certificate message again.

David Trey staff
Replied on Sep 04, 2013 - 17:52

Hello Cyndy,

I will pass this to the developers, but please confirm - does the issue persist after clearing IE's cache and cookies (the plugin always uses IE to connect)? Also, does it occur in this version of our plugin: https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe ?


Best regards,
David

W
Wim
Replied on Sep 10, 2013 - 06:02

In addition I have the same problem. I have 2 pc's win7
Both have outlook 2013

On one pc the todoist is working.
On the other I'm getting the cert issue. I Don't know what is causing it.
Here are some screenshots.
This is done after the last link you send of sept 4th.

http://i.imgur.com/ERMRzS8.jpg

When I push the button continue anyway (not reccomened) nothing changes or it is not doing anything.

Cleared SSL state and cleared coockies etc.
I can open the web based version page.

David Trey staff
Replied on Sep 10, 2013 - 06:45

Hello Wim,

Please clarify - did you clear the SSL state and cache within IE? And do you have the latest version of IE installed?


Best regards,
David

CA
Cyndy Ainsworth premium
Replied on Oct 01, 2013 - 19:35

Hello David,

I am still getting the invalid certificate message intermittently. I'm running IE10 and I'm using ToDist directly from the ToDoist web site.

Brendon Wadey staff
Replied on Oct 01, 2013 - 20:30

Hi Cyndy,

We are very sorry for the issues. We are currently re-written our plugin and windows apps and hope to have an update soon.

Thanks,
Brendon.