+ Add Question

I can't upgrade my premium account to latest version advertised.

EJ

1. How can I tel if I have the latest version?
2. I received a windows error when I tried to download the new version (after clicking "Install and Restart". Windows shut down ToDoist. I have a screenshot. After that I couldn't open ToDoist.

3. I restarted my computer and then was able to open Todoist but I don't think it is upgraded to the new version

All responses

Brendon Wadey staff
Replied on Aug 20, 2013 - 19:09

Hi Elton,

If you click on the TD icon at the bottom right near the clock and choose "About" you will be able to find out the version number.

You can send the screenshot to brendon@doist.io which could help me figure out what caused it. Might have been something to do with something you have or do not have installed.

Thanks,
Brendon.

EJ
Elton Johnson
Replied on Aug 20, 2013 - 21:45

Brendon,

I received the link and did the download but it is not opening.

I have sent attachments to you:
1. Screenshot for Todoist Download issue.
2. Several screenshots of a problem that occurs regularly related to WeDoist (which I don’t subscribe to or use). I don’t know if these could be related.

Brendon Wadey staff
Replied on Aug 20, 2013 - 21:47

Elton,

Thanks for the screenshots.

The issue relating to Wedoist we are aware of and are looking into it, you are seeing it because many of our systems are run on the same setups.

Please try uninstalling the plugin, clearing the cache for IE, and installing this updated version. https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe

Thanks,
Brendon.

EJ
Elton Johnson
Replied on Aug 23, 2013 - 11:21

I am continuing to have problems with the Todoist. At one point when I turned the program on my computer froze. I did a restart and the display monitors changed to a High Contrast screen and my mouse would freeze intermittently and I would have to turn the power switch on the mouse on and off. I have since corrected that.

This morning when I started my computer a ToDoist pop-up announcing a new version 2.30.5 asked if I wanted to download it. I did and the attached screenshot caught all of the 3 boxes.

I tried your advice on the Todoist for outlook. I don’t use Internet Explorer. I use Firefox and Chrome (depends on which one is giving me the least cr*p on videos). I deleted the cache in both.

Also I know you are aware of the WeDoist certificate issue. Since going into this the number of WeDoist popups has increased from 10 a day to 20-30 a day.

Thanks,
Elton Johnson

Brendon Wadey staff
Replied on Aug 23, 2013 - 12:54

Elton,

Our plugin uses IE to work properly and this is why clearing the cache for it may help the situation even if you do not use it. I would suggest giving that a try.

Are you saying if you un-install all Todoist apps, your computer runs without issue? It sounds like you may have more issues with your system then just Todoist.

If clearing the cache does not help unfortunately we do not have any more solutions. We are working desperately right now to resolve our windows related issues.

Sorry for the inconvenience.

Thanks,
Brendon.