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Found some error

RA

Sometime, items in a project clone themself. (example, at first there are 5 items but later there increase to 10 with the same details as the existing). So i need to logout and login again to overcome this.

All responses

Brendon Wadey staff
Replied on Aug 14, 2013 - 12:24

Hi Ray,

Which platform are you using? iOS, Android, the web, desktop app? Please let me know where you are adding these projects/tasks.

Are you adding tasks, and they duplicate right away, or when you try to sync?, or does a Project duplicate without you doing anything? What is the exact situation this happens?

Are you using any special characters in the project names, task names? Which language are you using?

Thanks,
Brendon.

RA
Ray Arch premium
Replied on Aug 14, 2013 - 22:56

Hi Brendon

i use the latest version of the ios on iphone4 ipad(retina) and also on webbase but the problem seems occur only on the iphone. The tasks duplicate without doing anything, not while sync or adding. I just created tasks and left them then after a while, i open the app again and found some of them duplicated.
I use english as primaly language with no special charactor.

Thanks,
Ray

Brendon Wadey staff
Replied on Aug 14, 2013 - 23:11

Ray,

Thanks for the information. We are not sure exactly what is causing this but we are looking into it. It has become a larger problem.

We hope to find a solution soon.

Thanks,
Brendon.

RA
Ray Arch premium
Replied on Aug 14, 2013 - 23:33

Thank you Brendon. I am sure you can fix it in very soon.

RA
Ray Arch premium
Replied on Aug 14, 2013 - 23:48

Moreover, I found that some note in those tasks also disappear.

David Trey staff
Replied on Aug 15, 2013 - 06:45

Hello Ray,

The issue with disappearing notes has now been fixed. Sorry for the inconvenience.

Regarding duplicated tasks - is there anything noticeable in this behavior that could suggest that there's a pattern to it? Can you reproduce this issue multiple times when following certain steps?


Best regards,
David

RA
Ray Arch premium
Replied on Aug 15, 2013 - 07:50

Hi David

I will try to catch and observe it. Now i have no idea what step cause this problem. I am not sure I could find by the way.
Let's see how it is going. thank you for your concern.

Ray

Brendon Wadey staff
Replied on Aug 15, 2013 - 08:32

The issue with duplicating tasks should be fixed in the next update which is being submitted to the store.

Thanks,
Brendon.

ED
Eric Donohue
Replied on Aug 15, 2013 - 13:18

I have also discovered this error this morning from tasks I created in a project hours before. I also found that deleting these cloned tasks didn't remove them from my Android phone. New clones kept appearing until I logged in my Windows desktop and deleted them manually via the web client.

What it also did by cloning the tasks was increasing my karma points, which defeats the purpose because I didn't deserve those points. Is there anyway to manually deduct those points? It gave me 81 karma points for adding something I didn't input.

Thanks.

David Trey staff
Replied on Aug 15, 2013 - 17:00

Hello Eric,

We're sorry for the inconvenience, but unfortunately it won't be possible to remove your additional Karma points.


Best regards,
David

ED
Eric Donohue
Replied on Aug 15, 2013 - 17:20

No problem. Thanks for the response. I'll just chalk it up to good karma!

RA
Ray Arch premium
Replied on Aug 16, 2013 - 11:36

Hi brendon, David

Much appreciated for your sincere and active concern and support. I just got the updated. Thank you.

Ray