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Cannot open notes

JO

Starting this morning I am unable to add notes or open any existing notes via the Mac App for the web version. I really need to get to some important information. Any help is greatly appreciated.

Thanks,
Jarlath

All responses

David Trey staff
Replied on Aug 12, 2013 - 10:04

Hello Jariath,

Please click on the TD icon in the top bar, choose "Logout" and then log back in and see if it helps. If it doesn't also try to clear Safari's cache in the process (our app always uses Safari to connect).


Best regards,
David

JO
Jarlath O'Neil-Dunne premium
Replied on Aug 12, 2013 - 10:09

No luck David. I have tried on Windows, Mac, Chrome, Firefox, Mac app and I am completely locked out of all my notes and unable to create new ones.

JO
Jarlath O'Neil-Dunne premium
Replied on Aug 12, 2013 - 10:21

Good news is that I can get to my notes via Android app, but I have tried three computers and no luck via the browser. I can see that notes exist, but nothing happens when I click on the icon.

David Trey staff
Replied on Aug 12, 2013 - 10:21

Jariath,

Unfortunately, we can't reproduce this issue. Please try to use the web-app, log out of it, clear the browser's cache and make sure that you don't use a bookmark that points anywhere else than https://todoist.com and log back in.


Best regards,
David

JO
Jarlath O'Neil-Dunne premium
Replied on Aug 12, 2013 - 10:25

I have cleared the cache, moved to workstations I have never used before, switched browsers, installed new browsers and still not luck.

JO
Jarlath O'Neil-Dunne premium
Replied on Aug 12, 2013 - 10:31

I can now edit and add notes via the browser. Functionality was restored when I refreshed and saw a "become a ToDoIst master" notification. Still no luck on the Mac app side.

JO
Jarlath O'Neil-Dunne premium
Replied on Aug 12, 2013 - 10:43

I did a complete uninstall of the ToDoIst app using CleanMyMac, but still no luck with accessing notes via the Mac app.

Benton White premium
Replied on Aug 12, 2013 - 11:31

I'm having the SAME problems ... Can't open / can't add ... There is some bug going on here ... This problem makes Todoist useless for me .. and now I can't even get into the data previously entered ...

Please escalate something on this and let us know ASAP .... Thanks .

BW

Benton White premium
Replied on Aug 12, 2013 - 11:58

I have isolated the problem on my side .... but still no fix ....

I can get to my notes if I click in a PROJECT - then click NOTES! But if I search for item .. I can't open notes. IF I view today/past due .. no luck - can't open ... but if I open the project that note is in - i.e. business - the note can be clicked to open...

There must be a bug in your SEARCH that is locking down the notes icon from opening....

By the way, I cleared cache, checked 2 other browsers and the same errors are there... I'm on a windows 7 machine ...

Let us know what you learn .. ASAP ... I need notes opened in all windows/segments of the program ..

Thanks ..!

BW

Brendon Wadey staff
Replied on Aug 12, 2013 - 12:07

Everyone,

We have confirmed the issue as well and have let the developers know about this. We have been able to reproduce it on Chrome for Windows.

Please let us know what OS, and browser you are using.

Thanks,
Brendon.

Matt Faulkner premium
Replied on Aug 12, 2013 - 12:09

Same issue on osx lion 10.8.4

Matt

Benton White premium
Replied on Aug 12, 2013 - 12:24

I'm using CHROME for Windows which is where I first noticed it .. but also it occurred in MSIE - 10 also ..

Thanks for jumping on it..

BW

JO
Jarlath O'Neil-Dunne premium
Replied on Aug 12, 2013 - 12:32

I have noticed it on the following:
Mac app (OS X)
Chrome on OS X
Chrome on Windows
Firefox on OS X
Firefox on Windows

Brendon Wadey staff
Replied on Aug 12, 2013 - 12:37

Jarlath,

Thanks, seems it has escalated to all platforms. We are working on it and hope to have a solution soon.

Thanks,
Brendon.

Douglas G. Dirks premium
Replied on Aug 12, 2013 - 12:38

I see the same problem: notes do not pop up in any "filtered" view (like my start page, which is "(od | tod | tom)"), but they do display when showing a single category.

On Windows, I see this behavior in Chrome 28, Firefox 22, Safari 5.1.7, Opera 12.16, and IE 10.

LA
Luis Acosta
Replied on Aug 12, 2013 - 13:14

Hi everybody

SAME PROBLEM with me.
Winsdows 7 & Chrome: does not work
iPhone app: it works.

Please let us know about your progress to fix it.

Thank you

MS
Marjorie Scott premium
Replied on Aug 12, 2013 - 13:50

Same problem here using:
Mac app on OS X 10.7.5
Chrome on OS X 10.7.5
Safari on OS X 10.7.5
Chrome on Windows 7
Internet Explorer on Windows 7

Works on iPhone app

And I just wrote a glowing review this morning!

Brendon Wadey staff
Replied on Aug 12, 2013 - 13:59

Thanks everyone.

We will keep you updated on any changes, we hope to find the problem soon.

Thanks,
Brendon.

LF
Linda Feldman premium
Replied on Aug 12, 2013 - 15:43

Yep, I'm having the same problem. Hope you are able to get this fixed really soon! I need to be able to access my notes!

IP
Ivan Pour premium
Replied on Aug 12, 2013 - 15:50

Same issue on Windows 7 and Chrome. Does not work with IE 8 either.

WH
Willian Hashimoto premium
Replied on Aug 12, 2013 - 16:24

Same problem here mates.

I thought my Premium had expired but it didn't.

FR
Fabio Ramos Ferreira premium
Replied on Aug 12, 2013 - 16:26

Hi Folk,

I have the same problem in Win7 with all navigators.


Best regards.
Ferreira

Brendon Wadey staff
Replied on Aug 12, 2013 - 16:46

This should be fixed in v151.

Thanks,
Brendon.

JO
Jarlath O'Neil-Dunne premium
Replied on Aug 12, 2013 - 16:55

Seems to be working again. Thanks!

Benton White premium
Replied on Aug 12, 2013 - 16:57

It's working for me in CHROME - Windows ... THANKS GUYS for getting it done within the same day ... It's a dead program without that feature ... Now on to helping us to ADD FILES BY EMAIL ATTACHMENTS .... :)

Thanks again!

BW

MS
Marjorie Scott premium
Replied on Aug 12, 2013 - 17:02

Working here too, thanks for the speedy solution.

Matt Faulkner premium
Replied on Aug 12, 2013 - 17:02

yep, we're golden, thanks!

Matt

LF
Linda Feldman premium
Replied on Aug 12, 2013 - 20:39

It is still not working for me in Firefox.

Brendon Wadey staff
Replied on Aug 12, 2013 - 20:42

Hi Linda,

Please try logging out and back on again. Let me know if it continues.

Thanks,
Brendon.