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Outlook plugin

BS

The Todoist outlook plugin has a security certificate problem. I get a popup every 10 seconds or so, making Outlook unusable with the add-in enabled. The cert is issued to *.wedoist.com by rapidssl ca. The pop-up identifies the name on the certificate as invalid or not matching the site.
FYI, I do not use "wedoist" I use todoist premium.
I have disabled the plugin and await your reply for this paid add-in.
Thank you

All responses

David Trey staff
Replied on Aug 07, 2013 - 13:26 UTC

Hello Buck,

Please uninstall the plugin (it's listed as OutlookTodoist in Programs and Features and install this version: https://d2dq6e731uoz0t.cloudfront.net/27d69392edce0cbd2d7128b9c74d070d/as/OutlookTodoist.Adx.exe

Please also make sure that you have IE 10 installed on your computer as our plugin uses IE to connect and try to use the "Clear SSL state" option in IE's Internet Options -> Content.

We can assure you that our software has no security issues and our company (Doist Ltd.) offers both Todoist and Wedoist so a certificate issued to Wedoist is also ours.


Best regards,
David

BS
Buck Schley premium
Replied on Aug 07, 2013 - 17:05 UTC

Thank you for your reply David.

I am running IE10 on Win 7 64 and Outlook 2010. I uninstalled the Outlook Todoist add-on from the control panel and downloaded the executable you referenced above. I cleared the SSL state in IE10. I installed the new version and then opened Outlook.

Within seconds the security certificate warning reappeared and pops up every 10 seconds, rendering Outlook unusable with the add-on active.

Looking forward to further instructions...

Thank you
Buck

Brendon Wadey staff
Replied on Aug 07, 2013 - 20:04 UTC

Buck,

Thanks for the information.

Do you have Internet Explorer open when you receive these warning messages? Does closing IE solve the issue?

As well as clearing the SSL state, make sure to clear all cache related content relating to Todoist with Internet Explorer.

Thanks,
Brendon.

BS
Buck Schley premium
Replied on Aug 08, 2013 - 13:13 UTC

Brendon

I cleared all cookies and cache. I closed IE10, I closed outlook. I reopened Outlook and enables the todoist plugin. Instantly the security alerts started blooming, and repeat at least every 10 seconds rendering Outlook unusable with the plug-in enabled.

Here is a screenshot of the pop-up -> http://screencast.com/t/JDd3VM357

..and here is a shot of the certificate -> http://screencast.com/t/Pxd2LkZ02d

...and here is binary file with the certificate details -> https://www.dropbox.com/s/xygjgjovx3htqae/todoist%20cert.cer

Brendon Wadey staff
Replied on Aug 08, 2013 - 17:09 UTC

Buck,

Thanks for the information. We are having a few issues related to our Outlook plugin and are looking into it. We are hopeful to find a solution soon :)

I will keep you update on any progress. Also, please confirm, did you run Outlook with IE closed, I believe this can stop the alert from happening, as long as IE is closed.

Thanks,
Brendon.

BS
Buck Schley premium
Replied on Aug 08, 2013 - 23:59 UTC

Brendon

I did close IE, as stated in my last message. Open or closed - I still get the error.

Thank you for your attention to this matter.

Buck

Brendon Wadey staff
Replied on Aug 09, 2013 - 00:17 UTC

Buck,

Thanks for the information. We are looking into this.

Brendon.

BS
Buck Schley premium
Replied on Aug 12, 2013 - 14:36 UTC

Brendon

Any progress on this? I have been down for almost a week now and I use Todoist as a regular part of my work day (which is why I paid for premium). Using the web is not as fluid as the Outlook integrated add-on. Not enjoying the egg on my face for having referred friends and co-workers to Todoist. May I hope for quick resolution?

Thank you

Buck

Brendon Wadey staff
Replied on Aug 12, 2013 - 16:07 UTC

Buck,

Unfortunately there has been very little progress with the issue. We believe we know the issue causing this, and we need to wait for a certain update, and then we can complete some changes.

I know this is not what you'd like to hear. You could also try our other method of managing emails with Todoist which could be a temporary solution. (https://todoist.com/blog/2013/01/zero-inbox-policy-with-todoist/)

Thanks,
Brendon.

BS
Buck Schley premium
Replied on Aug 19, 2013 - 12:46 UTC

Brendon

Any progress to report? I consider the Outlook plug-in the most critical functionality for Todoist and without it I have to revert to managing tasks in Outlook, which is a huge step backward for me. Please tell me you guys are able to deal with a seemingly simple credentialing issue - or at least give me a little more light at the end of the tunnel than "we are waiting for an update."

BTW your other method of managing emails: Have you actually tried it? My polite feedback is that it is not very fluid. And while it can get emails linked into tasks, it does not address the greatest discrepancy - the lack of having a pane native to Outlook.

Please let me know if I can hope for a solution soon.

Thank you
Buck

U
ubergooroo premium
Replied on Aug 19, 2013 - 16:06 UTC

I am having the same issue.

JB
Jim B. premium
Replied on Aug 19, 2013 - 19:23 UTC

The same issue has appeared for me as of today.

Brendon Wadey staff
Replied on Aug 19, 2013 - 22:15 UTC

Hi,

Unfortunately there is no news. First, we do not know the exact cause of all the issues we are having with our Outlook plugin. Second, the one thing we do know which is related to a CEF certificate we have no control over and is based on another update. This isn't a solve all solution, but a hope in the better direction which is why it's based off something we can't control.

I am sorry you feel that way about the other way of dealing with emails, and we have indeed used it before. It's not meant to be used as a client, just send an email, and a task is created. We will try to improve it in the future if we can.

Normally, an uninstall, clearing of cache for IE (among other settings, such as SSL state), reboot, and then a reinstall of the one listed above works. Of course, if it does not as it did not for you, we have a problem. Also, disabling any proxies you might be running could also solve many of these issues.

Again, very sorry and I will keep you updated.

Thanks,
Brendon.

Amit Patel
Replied on Aug 20, 2013 - 16:25 UTC

I am having the same issue. After trying all the option in this thread I was optimistic but to no luck.

I agree with Buck, Outlook plug in makes ToDoist my favorite. without that it is lame and useless. I don't even have option of NOT using IE as I work on MS development that requires me to work in IE.

Luckily for me, I am about week away from upgrading to premium account (following free trial period) but if it doesn't get fixed, I am just going to wait and use free account.

Common guys, fix this issue. Build your Karma up!!!

CR
Christian Rocher
Replied on Aug 20, 2013 - 17:55 UTC

I have the same issue and uninstall the plugin, this is a big issue because it's useful to be able to link my emails to my to do. Without the plugin it's not worth as expected and other offers a cheaper solution for the same benefits.

SB
Steve Brown premium
Replied on Aug 20, 2013 - 18:52 UTC

I also am having this issue. I have tried uninstalling and re-installing. I have cleared everything on Internet Explorer that can be cleared. This is very annoying and frustrating. Please fix it.

David Trey staff
Replied on Aug 20, 2013 - 19:21 UTC

Hello,

We're very sorry for the inconvenience, we're looking into this right now.


Best regards,
David

JB
Jim B. premium
Replied on Aug 20, 2013 - 19:26 UTC

Taking a hint from what Brendon Wadey suggested above about the problem, I uninstalled the latest Outlook update from the Control Panel (KB2817629), and that seems to have fixed things for me. I also hid the update within Windows Update which should hopefully keep it from re-installing itself. I hope this continues to work!

Neil Mellor premium
Replied on Aug 21, 2013 - 14:27 UTC

the same problem appeared for me today, trying solutions suggested above but luck so far

C
CH
Replied on Aug 21, 2013 - 15:03 UTC

I have the same problem. The solutions above did not work for me either.

Amit Patel
Replied on Aug 21, 2013 - 15:08 UTC

Above solution doesn't work for me either. If it help, this error always starts after about 2pm. Might be just random but thought worth mentioning.

No karma for support team, I guess!

Neil Mellor premium
Replied on Aug 22, 2013 - 13:39 UTC

Weird, i have just noticed the same thing about it only happening after 2pm, no issues earlier then 2.16pm the certificate warning pops up!

C
CH
Replied on Aug 22, 2013 - 14:54 UTC

I've noticed that this always (only) happens when my meeting reminders go off.

BS
Buck Schley premium
Replied on Aug 22, 2013 - 16:57 UTC

Okay guys - it's been 15 days now that I have not been able to use the Outlook add-on. The add-on that sold me on Todoist and the reason I paid for premium. The add-on that had me recommending the app to friends and colleagues. I am seeing other posts in this thread and other threads as well about the security certificate issue and yet no progress has been made whatsoever.
Evidence indicates this issue is not at the top of anyone's list, but I am not able to use the app in the web format as it is too disconnected from my primary program pool. There are a lot of cool apps out there that I don't use because they lack integration and I refuse to spend my day surfing apps for disparate functions. The beauty of Todoist is the direct integration to a program I use every day, and leaving this functionality disabled over a security certificate issue for over two weeks is not very good and I have higher expectations of an app I revolve my daily task list around.
I implore you to step up the urgency of a response to this before it snowballs into something that damages the reputation of your company and its product, as I am sure I am not the only user ready to move on if this is not rectified.

Thank you
Buck

Amit Patel
Replied on Aug 22, 2013 - 18:04 UTC

I will second Buck. Timing cannot be worse as just about week ago I recommended this app to most of our web development team. We all know what first impressions can do!!

David Trey staff
Replied on Aug 22, 2013 - 18:29 UTC

Hello,

We're very sorry for the inconvenience, we're looking into this issue and will fix it as soon as possible. We're very sorry for the delays, there were never any certificate problems with our plugin so far, it started to happen from one day to another and we're investigating this now.


Best regards,
David

David Trey staff
Replied on Aug 22, 2013 - 19:24 UTC

Hello,

We've made some changes regarding the certificate right now. Please log out and back in and let us know if the issue persists.


Best regards,
David

CR
Christian Rocher
Replied on Aug 23, 2013 - 18:59 UTC

It works for me. i tested it for some hours and the popup does not appear anymore

Amit Patel
Replied on Aug 23, 2013 - 19:08 UTC

Got good news from my side too! No pop up. So far so good, let's hope it stay that way!

SB
Steve Brown premium
Replied on Aug 24, 2013 - 00:09 UTC

Yeah!!! no pop up errors for me either today!

Neil Mellor premium
Replied on Aug 24, 2013 - 04:13 UTC

zero pop up errors today - looks like a fix

BS
Buck Schley premium
Replied on Aug 26, 2013 - 19:38 UTC

So far so good. Good fourth quarter save - Thank you!

PG
Peter Gao premium
Replied on Aug 27, 2013 - 07:22 UTC

it works. So far so good to me. will update if any....

KD
krishna dani premium
Replied on Aug 30, 2013 - 07:50 UTC

It too have a problem with with this. Vene using the plugin above I get the following error message

Exception Source:
Exception Type: AddinExpress.MSO.ADXExternalException
Exception Message: An error has occurred in the code of the add-in.
Exception Target Site: Object reference not set to an instance of an object.

Please advise

David Trey staff
Replied on Aug 30, 2013 - 11:05 UTC

Hello,

We're sorry for the inconvenience. This is the latest release of our plugin, but we're working on a new update which will address these issues.

For now, please note that the version mentioned here earlier uses IE to connect so make sure you have the latest version of IE installed on your computer.


Best regards,
David