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Why was my premium subscription cancelled?

I just got notified by Google Play that my premium monthly subscription was cancelled. I did not cancel it. Did something change? If so, I got no notification of any changes in premium requirements.

All responses

David Trey staff
Replied on Jul 31, 2013 - 20:01 UTC

Hello Joseph,

Indeed according to our database, your Premium account expired. We're sorry for the inconvenience, we'll look into this matter, but for now, to quickly solve this issue, please re-subscribe and if the status of the subscription is still active - cancel it and then resubscribe.


Best regards,
David

Joseph Loria premium
Replied on Aug 01, 2013 - 02:11 UTC

David, thanks for the reply. Is the monthly subscription no longer an option?

Brendon Wadey staff
Replied on Aug 01, 2013 - 04:05 UTC

Joseph,

Through Android, the monthly subscription is still available. We seem to be having some issues related to Google & these types of purchases, and are looking into it.

Thanks,
Brendon.