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PS

Hello,

Everytime I try to log in, I get a pop-up box asking if I want to change my timezone to GMT -4:00.

I keep trying to click on "Don't update settings" and "Never ask again", but nothing ever happens.

If I select "View my setting", I see that my timezone is the one I like. But next time I log in, I get the same message.

Please advise.

Thanks.
Paul

All responses

Brendon Wadey staff
Replied on Jul 24, 2013 - 17:06

Hi Paul,

Is your computer set to the same timezone as Todoist? If you are changing locations then this would be the cause of it asking the change timezone.

We also recommend having your device the same as the settings for Todoist, this can also sometimes cause due date issues.

Thanks,
Brendon.

PS
Paul Stillo
Replied on Jul 24, 2013 - 17:40

Hey Brendan,

I'm not sure that I follow..??

I set my timezone to MY timezone. I don't know what Todoist's timezone is. And if we were all supposed to set our timezone to the same one as Todoist, why would there be a variety of choices in our Settings?

Thanks.
Paul

PS
Paul Stillo
Replied on Jul 24, 2013 - 17:45

Brendan,

To further clarify. I am located in Toronto, ON, Canada. Could you please advise which timezone I should be selecting?

Thanks.
Paul

David Trey staff
Replied on Jul 24, 2013 - 17:52

Hello Paul,

When Todoist asks you if you want to update your time zone, please always choose yes. Our system automatically detects in what time zone you are and this setting must always be confirmed so that no tasks would have any time-related issues. Please never choose "Don't update" or "Don't ask again" as this way you'll have to think about adjusting Todoist's time zone anytime you enter a new zone.


Best regards,
David

PS
Paul Stillo
Replied on Jul 24, 2013 - 17:57

Hey David,

Since the pop-up box keeps asking if I'd like to change to GMT -4:00, does that mean I am in this timezone? I always thought that Toronto, ON was -5:00.

Paul

Brendon Wadey staff
Replied on Jul 24, 2013 - 18:00

Paul,

Toronto I do believe is 5, but I believe with daylight savings it becomes 4.

Thanks,
Brendon.

PS
Paul Stillo
Replied on Jul 24, 2013 - 18:00

I just accepted your system's request to change my timezone to GMT -4:00.

... and incidentally, if we must never choose those other two options, you should just remove them from that pop-up box. It's not nice to give people the impression that they have a choice when they don't.

Thanks.

David Trey staff
Replied on Jul 24, 2013 - 18:05

Paul,

We're sorry for the inconvenience. You do have a choice and if you prefer to never change your timezone as maybe you travel often, but don't use Todoist while in a different time zone, then opting out of this question may indeed be helpful, however in most cases, agreeing to the update will be most beneficial.


Best regards,
David

PS
Paul Stillo
Replied on Jul 24, 2013 - 20:55

David,

Thanks for all your immediate attention... I've agreed to GMT -4:00 so hopefully this will stop the pop-up box from appearing at all my log-ins.

On another note... I'm still very curious as to why there's been such resistance to changing the Priority colors... You used to have a great combination - red, blue and green. Why the need for two shades of blue?

P

David Trey staff
Replied on Jul 24, 2013 - 22:04

Paul,

The priority colors were a design change, toning down the color palette and making the first top priority much more distinguishable as only it has a different color now, while the second and third are shades of blue.

It was also something that wasn't too clear for new users - if you didn't really know that green is priority 3 and blue priority 2, you couldn't really tell which is which at first. Now the red priority is clearly the top one and a lighter blue suggests that it's something less important than then fully saturated blue.


Best regards,
David

PS
Paul Stillo
Replied on Jul 25, 2013 - 01:26

Hey David,

Thanks for explaining the thought process.. it actually makes sense now!

I've come across some things that have been a bit frustrating lately, and I keep promising to leave Todoist for some other app... but DAMN.. this is such a great site!!

I'm even giving your new iPhone app a shot, even though it's not quite the design I was hoping for. :)

P

PS
Paul Stillo
Replied on Jul 25, 2013 - 01:26

...actually, to be honest, I've deleted my account a couple of times...but I can't seem to stay away from you guys.

David Trey staff
Replied on Jul 25, 2013 - 11:47

Paul,

We're glad to hear that you like our app, but if you'll ever experience any issue, please let us know and we'll gladly assist you anytime :)


Best regards,
David

JW
Jamie Williams premium
Replied on Mar 27, 2014 - 20:25

I have this same error, except I don't have the option to specify "Never Ask Again".

When I use Todoist from work, although I'm in BC, I kept getting asked to change my timezone to 'America/Los Angeles'. I suspect this may be due to my company's WAN, as my computer is correctly set to 'Pacific Time (US & Canada)'.
The "Don't change my settings" link didn't respond at all, and I had to close the prompt popup with the X close button to get rid of it.

Today I got so sick of it I hit the button to agree to the change and then tried going to my settings to change back, but every time I try to change from 'America/Los Angeles' back to 'Pacific Time (US & Canada)' and leave the settings dialog, it changes itself to 'US/Pacific'.

This is really annoying! How can I set my time zone back properly? Why isn't there an option to never ask, which can be turned on and off in the settings? Why impose this on users? It reminds me of the 'helpful' MS Office paperclip!

Brendon Wadey staff
Replied on Mar 27, 2014 - 23:18

Jamie,

Is your work actually in another timezone? Have you checked every single one of your devices, desktops, mobile, Todoist.com's settings? If Todoist is asking to change, there is a reason for this, and if you don't accept it, it can cause issues.

Are you on a VPN, and that is what you mean by your companies WAN? So you work from a different timezone then the actual company. Do you know the exact timezone (GMT +1 or such)?

Regards,
Brendon.