+ Add Question

Wrong search string translation after Outlook start

M

Hi,

I have a German system language and when I start Outlook then the search string is the following: "(überfällig, 7 Tage)". To get the correct search results I have to click "7 days" which changes the search string to "(überfällig, 7 Tage)" which is correct German.

Maybe here happens some kind of encoding error.

Regards
Martin

All responses

David Trey staff
Replied on Jun 28, 2013 - 11:49 UTC

Hello Martin,

Please tell me:
- How did you set up your default start page? Please click on the gear icon in the top-right corner, go to "Einstellungen" and let me know what do you see in the "Startseite" drop-down menu, is this error shown already there?
- Do you have the latest and the German version of Internet Explorer installed? Our plugin uses IE to connect to Todoist so any encoding issues would be caused by IE.


Best regards,
David

M
Martin
Replied on Jul 01, 2013 - 06:48 UTC

Hello David,

I tried everything available in the drop-down menu with no changes. I always get "Keine Aufgaben entsprechend Ihrer Anfrage" and the search string "(überfällig, 7 Tage)". I also cleaned the cache of Internet Explorer.

I have IE 10 in German version installed.

Best regards,
Martin

David Trey staff
Replied on Jul 01, 2013 - 11:27 UTC

Martin,

We would greatly appreciate if you could let us know what do you see in the "Startseite" drop-down menu - is this error shown already there? In other words, when you use this drop-down menu, does the text already have these strange characters there?

Also, try to right-click somewhere in IE (in a blank place when using Todoist) and let me know what do you see when you hover over the "Encoding" menu. It should be "Unicode (UTF-8)" if it's anything else, please hover over "More" and select Unicode (UTF-8) from the list.

Have you tried accessing Todoist through a different browser (Firefox or Chrome) to see if the issue also persists there?


Best regards,
David

M
Martin
Replied on Jul 01, 2013 - 13:33 UTC

Hello David,

the entries are:

Abfragen
- Blank
- Info page
Abfragen
- Heute und überfällig
- Überfällig, heute und morgen
- 7 Tage und überfällig
- Individuelle Abfrage
Projekte
- Prokjekt 1
- ...
- ...

So there is no strange character there.

The encoding is set to "Unicode (UTF-8)".

If I open the todoist.com in IE direct there is no problem and also in no other browser. The problem only happens if Outlook add-in is used.

Best regards,
Martin

David Trey staff
Replied on Jul 01, 2013 - 14:46 UTC

Martin,

Please tell me - what version of Outlook are you using and is it the 32-bit or the 64-bit edition?

Try to uninstall it and install this version and let me know if it helps: https://d2dq6e731uoz0t.cloudfront.net/02cd062715e057dfa9ee118565c79108/as/OutlookTodoist.Adx.exe


Best regards,
David

M
Martin
Replied on Jul 01, 2013 - 15:28 UTC

Hello David,

I'm using Outlook in 32-bit version.

With this provided version everything works perfect.

Thanks a lot for the help.

Best regards,
Martin