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Todoist temporarily loses tasks

KF

I have around 8 active projects all with tasks in them. Several times in the last couple of weeks I've encountered a situation where all of the tasks suddenly disappear for one of my projects (usually the top one in the list I believe).

The left hand project summary area still shows the number of tasks in the project, but the main window says 'You have no tasks in this project'. Hitting refresh doesn't work, I usually have to close the browser and reopen it. I'm not anything silly with task filters or anything like that - this is a genuine problem and highly annoying!

I've encountered the problem in Chrome, Chrome Incognito mode, IE and also the todoist desktop application.

All responses

David Trey staff
Replied on Jun 19, 2013 - 11:46 UTC

Hello Ken,

Please tell me - does this happen after a specific action? For example, after you complete a task, rename the project, move something? If you can trigger it multiple times, please let us know what steps you take to do so so we can reproduce it.


Best regards,
David

KF
Ken Fallon
Replied on Jun 19, 2013 - 14:18 UTC

Hi David,
It's not easy to reproduce, it just happens occasionally (every 2/3 days). I believe the sequence of events is usually something like:
* Start from 'view all projects' screen
* Go to specific project view and add some tasks
* Return to all projects - No tasks for modified project, although left hand tab shows a number next to project
* Go back to specific project - Still no tasks. I have to restart my todoist session to get the tasks back

I hope that helps

David Trey staff
Replied on Jun 19, 2013 - 14:43 UTC

Ken,

Thank you for this information, we will look into it. Sorry for the inconvenience.

Also, if this happens to you again, please check if Ctrl+F5 will help (this will "hard reload" the page).


Best regards,
David

Carunae premium
Replied on Jun 20, 2013 - 13:48 UTC

this has happened to me to sometimes! If I do a search for a keyword it usually comes up.

J
joanna.wojtkowiak
Replied on Jun 20, 2013 - 14:02 UTC

I list my tasks after work in offline mode. And 2-3 days is all the same.

Brendon Wadey staff
Replied on Jun 20, 2013 - 14:09 UTC

Hello,

Please tell me, is this what you do when you encounter this problem?

Click on a project, sort by date (or anything), then click on another project, then click the previous project (where you sorted) it will say "Project has no tasks, add some now!" as if it is empty.

Or you do not sort, only add tasks?

Thanks,
Brendon.

J
joanna.wojtkowiak
Replied on Jun 20, 2013 - 19:51 UTC

I do not sort, I only add tasks.

If I am online I can't see my tasks added offline, but if I am offline I have my tasks back.

J
joanna.wojtkowiak
Replied on Jun 20, 2013 - 20:22 UTC

Sorry, I have problems with wifi.

Todoist situation is changing, because now I have also online my tasks... I'll see what would happen tomorrow morning.

David Trey staff
Replied on Jul 01, 2013 - 17:59 UTC

Hello,

The issue regarding tasks disappearing from a project until refresh has now been fixed.


Best regards,
David