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Couldn't start windows app

AB

with error in event viewer:
Application: Todoist.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 06756475


win 7

All responses

David Trey staff
Replied on Jun 12, 2013 - 08:04

Hello Adrian,

Please try to uninstall the app and reinstall this updated version and let us know if it works: https://d2dq6e731uoz0t.cloudfront.net/de7f1d308a5af006096dbaecd2aa6130/as/Todoist_for_Windows.exe


Best regards,
David

AB
Adrian Biskupski
Replied on Jun 13, 2013 - 00:48

Hello David,

I have uninstalled and installed app again from the link you have provided and unfortunately, I have similar error:
Application: Todoist.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0FF16475


Faulting application name: Todoist.exe, version: 2.3.0.4, time stamp: 0x51b4200e
Faulting module name: libcef.DLL, version: 3.1453.1236.0, time stamp: 0x51704646
Exception code: 0xc0000005
Fault offset: 0x005b6475
Faulting process id: 0x8c8
Faulting application start time: 0x01ce67f9c50d2fc0
Faulting application path: C:\Program Files (x86)\Todoist\Todoist.exe
Faulting module path: C:\Program Files (x86)\Todoist\libcef.DLL
Report Id: 02db3577-d3ed-11e2-959a-180373da323c

David Trey staff
Replied on Jun 13, 2013 - 06:09

Adrian,

Unfortunately, we can't reproduce this issue. Please make sure that you have Microsoft .NET Framework 4 installed on your computer.


Best regards,
David

AB
Adrian Biskupski
Replied on Jun 13, 2013 - 07:42

my .net framework is up to date, however, i have reinstalled it, but it didnt help.

thanks anyway.

Brendon Wadey staff
Replied on Jun 13, 2013 - 10:45

Hi Adrian,

Please try following these instructions :)

- Uninstall the App
- Run CCleaner (if you know how, I can explain if needed)
- Restart the computer
- Run CCleaner again (yes again :))
- Check Windows update, run all updates
- Clear Internet Explorers cache
- Install Todoist App

Thanks,
Brendon.