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I have a problem with the list of projects - It appears 20 times the same project, , all the projects and tasks are multiplicated on the left tool bar. I closed and launch again and again the application and no change

U

All responses

U
Unknown
Replied on May 30, 2013 - 10:04 UTC

It's really a big mess and I have no idea how to correct that !!

David Trey staff
Replied on May 30, 2013 - 12:30 UTC

Hello,

Please tell me:
- How did this happen? You've logged in today and one project has automatically duplicated itself or did this happen while you were using the app?
- How are you accessing Todoist? Through the web? Our plugins? Add-ons? Mobile apps?
- Have you tried to delete the duplicated projects and they continue to reappear?


Best regards,
David

U
Unknown
Replied on May 30, 2013 - 13:17 UTC

Hello,
Thanks for your e-mail

1°- I can't answer precisely because I'm always connected
2°- Web platform
3°- I tried but it seems that they continue to reappear and inside each project some tasks are duplicating too
I have about 30 times the same project and the same tasks inside the project !!

I guess it happens 2 days ago

Best regards,
Sébastien

U
Unknown
Replied on May 30, 2013 - 13:34 UTC

Hello again,

I can't delete all the projects !! they are still here
It's really hard because I like to work with your tool but...

May be I have to restaure an older backup.?

David Trey staff
Replied on May 30, 2013 - 13:38 UTC

Downloading a backup will give you all your data in TXT files, but it won't remove any existing data.

Please let me know what the name of the duplicated project is and we'll try to remove it on our end.


Best regards,
David

U
Unknown
Replied on May 30, 2013 - 13:55 UTC

The name of the projects :
- Stratégie FPL
- Organisation

Thanks,
Best regards,
sébastien

U
Unknown
Replied on May 31, 2013 - 08:21 UTC

Hello,
Did you check the situation, because today there is no change ?
Thanks in advance for your assistance

Best regards,

David Trey staff
Replied on May 31, 2013 - 11:08 UTC

We're sorry for the delay, we're investigating this issue and I will inform you as soon as we fix it.


Best regards,
David

David Trey staff
Replied on May 31, 2013 - 14:57 UTC

We've noticed that your account managed to produce a couple hundred tasks in the last days and caused some server and performance issues, therefore to make sure we identify how this has happened, please tell me:
- What browsers do you use to access Todoist?
- Do you use our extensions/add-ons?
- Do you use our mobile apps?
- Are you using the import template feature? If so, have you ever tried to import a file that has more than 150 tasks in it?


Best regards,
David

U
Unknown
Replied on May 31, 2013 - 15:13 UTC

Thanks for your e-mail
I try to answer to all of your questions :

- I'm using Google Chrome only
- No
- No
- No, I am creating task by task each time directly on Todoist

What the best solution ?
I should erase everything and create new , no problem, but I can't continue to work with this situation
Thank you in advance for your advice how to solve this

Best regards

U
Unknown
Replied on Jun 02, 2013 - 20:43 UTC

Hello,
Is it possible for me to erase everything and restart ?
Would it solve the problem ?

For the moment I can't work anymore with Todoist, it's not possible but I can't wait anymore
Thanks for your quick answer
Best regards,

David Trey staff
Replied on Jun 02, 2013 - 22:01 UTC

We're sorry for the delay. You can create a new Todoist account with a different email address and then let me know what address did you use and I will transfer the Premium membership to this new account so you can keep both accounts and move your data.

To move your data, download a backup from Settings -> Backups and once you'll have Premium on the new account you can use the import template feature to add it as shown in this video: https://www.youtube.com/watch?v=U96Nco_but4


Best regards,
David

U
Unknown
Replied on Jun 03, 2013 - 16:32 UTC

Hello,
I have create a new account :
sebastien.luxeconsulting@gmail.com

Could you transfer asap the premium access ?
Thanks in advance
Best regards,

David Trey staff
Replied on Jun 03, 2013 - 18:02 UTC

Hello,

Your Premium status has now been transferred to the new account (you may need to log out and back in to see the changes).


Best regards,
David