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Portuguese charaters on desktop application.

RS

I have upgrade recently to newest version and I start having problems with the display of Portuguese characters, like ç, ã, í, on the desktop application.
When a task, created either on the web or on desktop application, has these characters sometimes they show as a blank square on the desktop application. If I changed the tasks correcting the “squares” the tasks displays correctly till the next reboot.
Sometimes they will maintain the characters, but, in some occasions, the problem came back again.
I'm using Windows 7 64 bit Portuguese edition.

Rui Simão

All responses

Brendon Wadey staff
Replied on May 27, 2013 - 20:34 UTC

Hi Rul,

Please try logging out of the app as well as making sure Internet Explorer is up to date, and also, clear the cache for IE.

Let me know if it continues after doing so.

Thanks,
Brendon.

RS
Rui Simão premium
Replied on May 28, 2013 - 07:52 UTC

Hi Brendon,
This happens only with desktop application, with IE or Chrome as predefined browser. Both are up to date.
I've tried all your sugestions but the only way to put back portuguese chars is to write it again.

Thank you for your answers.
Rui Simão

David Trey staff
Replied on May 28, 2013 - 11:27 UTC

Hello Rui,

Please tell me - what exact key combinations are used to get these characters and which keyboard layout are you using?


Best regards,
David

RS
Rui Simão premium
Replied on May 28, 2013 - 13:16 UTC

Hi David,

I use Portuguese Keyboard layout.
Characters are obtained through "normal" keyboard keys.
Some of them are as folows: ç ã í á â ê.
For instance I can obtain char Ç using ATL + 128 (128 are numeric keys on the numeric keyboard).

Best regards,
Rui SImão

David Trey staff
Replied on May 28, 2013 - 13:24 UTC

Rui,

Please clarify - so all those characters are mapped on the keyboard and you're not using Shift or Alt or Ctrl to create them?


Best regards,
David

RS
Rui Simão premium
Replied on May 28, 2013 - 13:34 UTC

Hi David,
Yes, all these ara normal keys on a Portuguese keyboard. I can also generate them as key combinations as with other keyboards.
Regards,
Rui Simão

RS
Rui Simão premium
Replied on Jul 02, 2013 - 00:37 UTC

Hi,
Any suggestion to overcome this problem?
Regards,
Rui Simão

David Trey staff
Replied on Jul 02, 2013 - 10:46 UTC

Rui,

Unfortunately, we can't address this issue at this point :( We're sorry for the inconvenience.

However, if this issue occurred on the Windows app, please try to install this updated version to see if the issue persists: https://d2dq6e731uoz0t.cloudfront.net/5023a6d6c92501bdfb0e00969703a767/as/Todoist_for_Windows.exe


Best regards,
David