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Todoist filtering is not working

W

There seem to be several support questions around this issue, all of them being responded to by saying there is no problem.

Perhaps it would help to be completely clear. Task filtering is no longer working. It has worked perfectly for weeks but has now stopped working.

This applies to the Windows app (which I use most of the time) and the browser app. This is NOT a caching issue.

Clicking the @ symbol shows me the list of filters. For example it shows Doug (me) with 33 tasks. But if I click on my name it says "No tasks matches your query", yet all 33 tasks are still there.

I have also had difficulty signing into the Windows version, with it frequently closing the app before I have done anything.

It appears that some mods or updates have been made and they need to urgently be backed out. This is clearly affecting many users and must be addressed promptly or we will simply have to stop using what has, up till now, been an excellent tool.

Thank you.

All responses

RM
Randolph Miller premium
Replied on May 22, 2013 - 08:03

Sorry, but I have to report a different experience, at least with the web app using Todoist v115 and Chrome version 27.0.1453.93 m. on Windows XP Pro SP3.

I can click the "@" to show all labels, click the label of interest and those Tasks *are* shown.

I can't speak to the Windows app, however, and I know how frustrating this is to those have come to depend upon Todoist, but the application is not *completely* broken, at least not on my PC.


Best regards,
Randy Miller

AB
Andreas Baumann premium
Replied on May 22, 2013 - 08:04

Thanks for this clear statment! I am sure most of the users will confirm. This is a mess, why was the new version not tested properly before the roll-out!! Unbelivable.

David Trey staff
Replied on May 22, 2013 - 08:25

Hello,

We're very sorry for the inconvenience, We have tested all changes before publishing them.

Regarding the reported issue - please tell me, does any of your labels have uppercase letters in their names? I can't reproduce this issue with any labels that is lowercase-only, but I can confirm that there's a problem with uppercase letters within label names and we will fix it ASAP.


Best regards,
David

AB
Andreas Baumann premium
Replied on May 22, 2013 - 08:38

No uppercase, only lowercase.

NJ
Nick JH premium
Replied on May 22, 2013 - 08:41

I have the uppercase/lowercase issue too. Label queries work in lowercase but not uppercase.

David Trey staff
Replied on May 22, 2013 - 09:00

Andreas,

Unfortunately, I can't reproduce this issue with any lowercase label and lowercase search for labels. Please tell me, what's the exact name of the label and what are you typing in exactly within the search box (or are you clicking on the label name)?


Best regards,
David

NJ
Nick JH premium
Replied on May 22, 2013 - 09:13

David,

Some more detailed information for you:

I have a label called "@HITLIST".
When I click on a link for "@HITLIST" then no results are returned.
When I search for "@HISTLIST" then no results are returned.
When I search for "@histlist" then results are returned just fine.

AB
Andreas Baumann premium
Replied on May 22, 2013 - 09:15

today - does not work
days 7 (or any other number) - does not work

@ (label) - ok changed to lowercase
tomorrow - works

PN
Paul Nadon premium
Replied on May 22, 2013 - 09:18

All my labels are uppercase...! I see no tasks!

David Trey staff
Replied on May 22, 2013 - 09:21

We're very sorry for the inconvenience reg. the uppercase label issue, we're working on it right now and it will be fixed very soon.

@Andreas
Unfortunately, I can't reproduce the issues you've mentioned. Please tell me - you're typing "today" within the search box? Are you using Todoist in English? if not, what exactly do you type into the box to search for today's tasks. As for days, the correct syntax is "7 days", not "days 7", please confirm if it works.


Best regards,
David

AB
Andreas Baumann premium
Replied on May 22, 2013 - 09:28

I use the German version.
7 days is not working... There are also some links below the search box: (heute 7 Tage ) - these are also not working anymore (worked fine before.

David Trey staff
Replied on May 22, 2013 - 09:33

Andreas,

I'm very sorry, but I can't reproduce this. I click on "heute" and see the correct task list for today, same applies to the "7 Tage" link and also typing in "heute" and "7 Tage" shows the correct tasks.

If logging out, clearing the browser's cache, reloading the browser and logging back in doesn't solve this issue, please tell me:
- What browser are you using?
- Can you reproduce it within at least one different browser (if so - which one)?


Best regards,
David

SB
Steve Brown premium
Replied on May 22, 2013 - 09:58

I have anxiously waited for an update for Todoist for Outlook. Almost all of my labels include uppercase letters, hence almost none of them are working. I am very disappointed. I agree the product should have been more thoroughly tested. This is not good!

AB
Andreas Baumann premium
Replied on May 22, 2013 - 10:02

Correct Steve! I agree.
@David: it just does not work, not in Explorer 8, not in Outlook 2010. But it worked pefect before the update - this is veeeery disapointing. - This issue will be bad for your product - belive me.

David Trey staff
Replied on May 22, 2013 - 11:28

Hello,

We've fixed the issue regarding uppercase labels, it will be published shortly with the version 116. Again, sorry for the inconvenience.

@Andreas - the Outlook plugin also uses IE to connect. Could you please confirm if you can reproduce this issue in a different browser (Firefox, Chrome)? Also, please clarify - does typing "heute" within the search box also not work or only when you click on the "heute" link below the search box?


Best regards,
David

AB
Andreas Baumann premium
Replied on May 22, 2013 - 12:55

David,
it does not work either. I tried also with my Outlook at home, same issue. But again: it worked until yesterday! Please bring back the functionallity of this great tool!

Thanks.

AB
Andreas Baumann premium
Replied on May 22, 2013 - 12:56

...and to confirm: it works not wit IEX 8, but it works in Chrome.

David Trey staff
Replied on May 22, 2013 - 13:29

Andreas,

Thank you for confirming that it works in Chrome. We've actually made some changes for IE (no longer emulating earlier versions). If you are using Windows 7 or 8, please try to upgrade to IE 9 (for Win7) or IE10 (for Win8) - these are the latest versions of the browser for these systems (and highly recommended to upgrade for security reasons).


Best regards,
David

SB
Steve Brown premium
Replied on May 22, 2013 - 13:40

Mine doesn't work in Chrome (my browser of choice) either. Nor did it work on any of my Android devices. I have changed all of my labels to lower case just to get it to work.

AB
Andreas Baumann premium
Replied on May 22, 2013 - 13:57

At home I use IEX 10. It works. But it definitly does not work in Outlook 2010 - and thats what I need.

Thanks David.

W
Wordzworth premium
Replied on May 22, 2013 - 14:07

I am delighted to discover that this has now been fixed. I installed the latest version of the Windows app and it is fast to launch and task filtering is back working again.

Task filtering is also working again for us in the browser version (IE9 and Chrome).

Thank you for getting it fixed.

David Trey staff
Replied on May 22, 2013 - 14:14

@Steve,
this issue is now fixed, please try to log out and back into Todoist to see the changes.

@Andreas,
unfortunately, if you have IE8 at work, this may no longer work correctly as our plugin uses IE to connect. If you use Windows 7 at work, please ask your system administrator to upgrade to IE9 (its recommended for many reasons, incl. security).


Best regards,
David

PN
Paul Nadon premium
Replied on May 22, 2013 - 14:33

Fixed for me, thanks.
Palemoon/Firefox and IE.

AB
Andreas Baumann premium
Replied on May 23, 2013 - 02:26

Thanks very much Daveid. I installed IEX 10 and it works, also in Outlook 2010!

Have a great day.