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OutlookTodoistADX only shows help page

VE

Hello.

OutlookTodoistADX only shows a help page.

I can't log in, log out or view my projects. Only appears a -help page about the use of labels-.

If I try to add a task, previously selecting a email and after pressing "Add Todoist" ribbon button or selecting "Add Todoist" option in context menu, nothing happens. -Label about help page- remains without any changes.

How can I show login page, restart add-in or simply -exit- current help page?

Best regards

Enrique

All responses

David Trey staff
Replied on May 22, 2013 - 07:05

Hello Enrique,

Please uninstall the plugin and install this version: https://d2dq6e731uoz0t.cloudfront.net/a0bd7edc06eb7c101535d87a0e4d736f/as/OutlookTodoist.Adx.RC.exe and let me know if the issue persists. If it does, try to clear Internet Explorer's cookies.


Best regards,
David

VE
Victor Enrique Mendoza Eskola premium
Replied on May 22, 2013 - 13:56

Hello David.

Bad news...

I can't solve my problem neither with new version of add-in nor cleaning Internet Explorer's cookies.

Best regards,
Enrique

Outllook 2010, Windows 8.

David Trey staff
Replied on May 22, 2013 - 14:16

Enrique,

Please send a screenshot of this issue to david@todoist.com

If you see any buttons of our app within the pane, please use the logout or resync buttons at the bottom. If not, right-click and try to reload the page.

Also, please try to access Todoist through IE and log out through IE, you should then also be logged out through the plugin and see the login page.


Best regards,
David

VE
Victor Enrique Mendoza Eskola premium
Replied on May 22, 2013 - 16:04

Thank you.

I'll send an screenshoot soon.

Enrique

VE
Victor Enrique Mendoza Eskola premium
Replied on May 22, 2013 - 16:18

Hello David.

I logged out via Internet Explorer. Now, Outlook Todoist only shows its logo and progress bar (3 small squares blinking at botton of logo).

Enrique

Brendon Wadey staff
Replied on May 22, 2013 - 16:55

Hello,

Could you please confirm for me if you have Compatibility Mode enabled in IE? It's normally a small button beside refresh in the address bar. If you do have it enabled, please try disabling it and let us know if the issue persists.

Thanks,
Brendon.

VE
Victor Enrique Mendoza Eskola premium
Replied on May 23, 2013 - 06:02

Hello Brandon,

Compatibility Mode was disabled.

Enrique.

Brendon Wadey staff
Replied on May 29, 2013 - 11:27

Hi Victor,

If you are still having issues please try the following steps.

1. Close Outlook
2. Un-install Outlook Plugin
3. Clear IE Cache
4. Reboot System
5. Install Plugin
6. Start Outlook, if it still continues (help page) try clicking on a link on the help page which might bring you to the web version of Todoist at the very least.

Also, please re-install .NET Framework 4 : http://www.microsoft.com/en-ca/download/details.aspx?id=17851

Thanks,
Brendon.