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Error unknown error occurred

U

Hello. I've just installed the windows app, and I get the message 'Error: unknown error occurred'. I've seen other posts about the same error and I've tried the solutions posted there (even installing the RC version of the applications), but I continue getting the error.

All responses

David Trey staff
Replied on May 15, 2013 - 06:35

Hello Antonio,

Please make sure you're using the latest RC version, which is this one: https://d2dq6e731uoz0t.cloudfront.net/0759b8fb4bef4073670fe318cb0c2b99/as/Todoist_for_Windows.RC.exe

If you do, please tell me:
- Does clicking on the TD icon in the notifications area (system tray) and choosing "Home" or "Logout" solve this issue?
- Are you online when you open this app?
- Are you using any firewalls, anti-virus software or proxy servers? And if so - does the issue persist when you switch them off?


Best regards,
David

U
Unknown
Replied on May 15, 2013 - 07:15

Hello again.

I've installed the RC version and I've got the same results. Clicking Home or Logout does nothing. My computer is connected to internet via the company proxy server, so I cannot switch it off.

Any ideas?

David Trey staff
Replied on May 15, 2013 - 14:15

Antonio,

We're unsure why this happens, it's possible that it's related to the proxy settings. If you have a way to install and try the app on a different computer outside of your work network, please let us know if it works.

We will address the proxy issue in future updates of our app.


Best regards,
David

David Trey staff
Replied on Dec 01, 2013 - 08:45

Hello,

We've updated our Windows app so that it should handle proxies correctly. It always worked during our tests, but we wold greatly appreciate if you could install it and confirm if it fixed your issues: https://d2dq6e731uoz0t.cloudfront.net/29465f3a4c6c7f36ed42d9a1c6b294d0/as/Todoist_for_Windows.exe


Best regards,
David