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Note seems to have disappeared

PC

A note I took at the weekend on an iPhone seems to have disappeared from a task. Is there any way to retrieve this?

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David Trey staff
Replied on May 13, 2013 - 17:59 UTC

Hello Peter,

Please clarify - is the note count for this task correct both on the iOS app and the web? Also, did you add it while being online or offline and if offline, did you sync the changes?


Best regards,
David

PC
Peter Clayton premium
Replied on May 14, 2013 - 07:38 UTC

Note count is the same on iOS app and web - i.e. Zero!!.. note gone. I added it on the iOS app while at home, so would have been online on WiFi. Changes Sync automatically I presume once note is saved?

David Trey staff
Replied on May 14, 2013 - 11:54 UTC

Peter,

Yes, if you're online, every change is being synced automatically. Unfortunately, we're unsure why this might have happened, we have an advanced system preventing any data loss and the only way for this to happen would be - adding this data offline and deleting the app before it syncs the change.

We're sorry for the inconvenience, we'll release a new iOS app very soon and it should address this issue.


Best regards,
David