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Task due-date Bug?

KM

Hi,

I have a hard-to-explain problem, which might be a bug.

Whenever I close the todoist desktop application (which I use extensively) completely, and re-open later on (e.g., let's say that I restarted my computer), some of the tasks that I do not have a due date are automatically assigned due dates that already passed!

This happened at least 3-4 times now and seems to be pretty deterministic. Either I am doing something without realizing (what?) that assigns the past due dates, or there is a problem somewhere.

I know that the description is pretty vague, but could you maybe guide me in the right direction so that we can find the cause of the problem?

Thanks,

All responses

David Trey staff
Replied on May 05, 2013 - 06:50

Hello Kivanc,

Unfortunately, we cant reproduce this issue and the only way to identify it is to know the exact steps required to trigger it.

Please tell me:
- Do you have the same time zone settings in Todoist as well as on your computer?
- How are you adding tasks? By entering a project and using the "Add task" option at the bottom or through the "Quick Add" option?
- Are you always online when you use the app?

Also, please try to install this version of the app: https://d2dq6e731uoz0t.cloudfront.net/0759b8fb4bef4073670fe318cb0c2b99/as/Todoist_for_Windows.RC.exe and see if the issue persists.


Best regards,
David

KM
Kivanc Muslu premium
Replied on May 05, 2013 - 06:57

I completely understand and thanks for helping.

Answers to your questions:
. Yes, I use the same time zones. In one of the issues, the task set a due date that was 13 days past, so I really doubt it is a time zone issue. I don't know whether related but I do use different keyboard layouts (Turkish layout in English time zone).
. Entering a project and hitting 'a'.
. Yes (except if my wireless network dropped temporarily for some reason that I wasn't aware at that moment).

I have installed the version you suggested. When I reopened the app, this time I did not have any tasks getting rescheduled. (Yahoo!) I will let you know if the problem happens again.

AH
Amanda Hart premium
Replied on May 12, 2014 - 10:57

I have this problem too.

I mostly use the Outlook App, but changing it on the web or iphone does not fix it.

I had due dates on tasks and removed them ~2 weeks ago. When I restart Outlook, all tasks have their original due dates again.

I have cleared due dates through outlook, through web, and through iphone app to no affect. This morning, all tasks are back with past dates.

I wish there was a way to select multiple tasks to change all to no due date at once.

David Trey staff
Replied on May 12, 2014 - 11:29

Hello Amanda,

Please tell me, if you reinstall the iOS app, only have it opened and log in, do you see the correct status of the tasks? If so, please try to repeat this test while being logged out from all platforms except for just one and see when does it work when you use just this one platform and log out and back in and where do the wrong dates return after you log back into a certain platforms.

This would greatly help narrowing down the source of this issue as even if it's one platforms, if the one that causes this is pushing incorrect data to the server, the server will update all platforms instantly making it hard to determine which one actually syncs the wrong data in the first place.


Best regards,
David

AH
Amanda Hart premium
Replied on May 12, 2014 - 11:36

I will try that, but to be clear, I mostly use the Outlook App/Plug-in. I only use the others rarely or when trying to fix this issue.

CL
C L premium
Replied on May 21, 2014 - 10:32

I also have this issue. Using Windows, web and Android versions. Same time zone. Every few days, a group of tasks that had due dates but they were removed...suddenly have the old past due dates again. I find logging off and back in helps.

Today, it just happened in the web version, but the Android and windows version do not have the issue, so I'm not sure your RC version would help.

David Trey staff
Replied on May 21, 2014 - 12:07

Hello Caryl,

If there is anything special about these tasks, anything at all that would help us see any pattern to this issue, please let us know. Were they all from a certain project? Were they all added on a certain platform? Was the date removed on the same platform for the affected tasks?


Best regards,
David

CL
C L premium
Replied on May 21, 2014 - 12:37

Different projects, none recurring, previously linked to a Google account, but not now (trying that myself to see if it helps).

All had dates that were later removed. Original date appears.

Not sure I remember if the date was removed on a particular platform, or if they were originally entered on one platform.