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Karma says 4 days overdue but none visible

GD

I keep getting negative karma (-13 points with red triangle) because I have 'tasks that are over 4 days overdue. However, when I display overdue tasks I do not have any.

Maybe this is because I have tasks that were postponed?

Is there a way to display the tasks causing the problem?

All responses

David Trey staff
Replied on May 01, 2013 - 12:21 UTC

Hello Graham,

For postponing tasks you would see a different icon which would say "Postponing tasks" when you hover over it.

Please tell me - did you have tasks that are overdue by 3 or 4 days earlier today or yesterday? If you query "overdue", you see no tasks at all? Did this just started to happen or did you get -13 points multiple times in the past days even though no tasks were overdue in these days at all?


Best regards,
David

GD
Graham Davies premium
Replied on May 01, 2013 - 12:33 UTC

Hi David

I did have tasks that were overdue by > 4 days but I postponed or removed dates from these about a week ago. I now have none that show up in od but I'm still getting -13 points for overdue tasks. This has been happening since I got rid of the long od tasks.

Thanks
Graham

David Trey staff
Replied on May 01, 2013 - 13:03 UTC

Graham,

Thank you for this information, I'll pass it to the developers.


Best regards,
David

David Trey staff
Replied on May 01, 2013 - 23:44 UTC

Graham,

This issue should be fixed now, please let us know if it persists after a couple of Karma updates.


Best regards,
David

AS
Arnaud Soghomonian premium
Replied on May 06, 2013 - 16:14 UTC

Hello, I have the same problem !
-30 every days !

Do you speak french for support ?

Thank you

David Trey staff
Replied on May 06, 2013 - 19:56 UTC

Hello Arnaud,

Unfortunately, we don't offer support in French right now, but you're welcome to contact us in French and we'll reply in English.

As for the issue you're experiencing, please tell me - when you search for "overdue", do you see any tasks or are there no results for this query? Also, did you have any tasks overdue by 2 or 3 days lately?


Best regards,
David

GD
Graham Davies premium
Replied on May 07, 2013 - 08:13 UTC

Hi - sorry - forgot to mention that whatever you did seems to have fixed my issue.

Thanks
Graham

AS
Arnaud Soghomonian premium
Replied on May 07, 2013 - 09:23 UTC

Hello,

Non je n'ai pas de tâches en retard et rien dans le "overdue".

J'ai cherché dans tout mes projets, également les projets archivés.
Aucune tâche est en retard de plus de 4 jours.

Merci de votre aide.

David Trey staff
Replied on May 07, 2013 - 11:20 UTC

Arnaud,

Thank you for this information, I'll pass it to the developers.


Best regards,
David

David Trey staff
Replied on May 07, 2013 - 18:15 UTC

Arnaud,

This issue should now be fixed. Please let us know if it would occur in the next Karma updates.


Best regards,
David

AS
Arnaud Soghomonian premium
Replied on May 13, 2013 - 07:29 UTC

Hello,

it's ok

Thanks