+ Add Question

Just paid for an upgrade but not reflected in my account status or features

MP

All responses

Brendon Wadey staff
Replied on Apr 23, 2013 - 19:51

Hi Mitchell,

Please try logging out of Todoist.com and log back in again.

Thanks,
Brendon.

MP
Mitchell Posner premium
Replied on Apr 23, 2013 - 19:52

ok

MP
Mitchell Posner premium
Replied on Apr 23, 2013 - 19:53

seems fine now; however, still suggesting i upgrade in the desktop client and the browser settings; should reflect a change in status to premium

Brendon Wadey staff
Replied on Apr 23, 2013 - 19:56

Hi Mitchell,

Logging out of each of the apps usually will fix this issue. Please give that a try, if it does not, it could just take a bit of time.

Thanks,
Brendon.

MM
Megan Monfre
Replied on Apr 24, 2013 - 00:29

I also paid for an upgrade but nothing has happened to my features. i have logged out and in.

Please help.

Brendon Wadey staff
Replied on Apr 24, 2013 - 00:37

Hi Megan,

You appear to be premium on these support forums, please make sure you are signing into the correct account.

Logging in and out normally fixes this, you could try clearing the cache from your browser as well.

If it's not updated soon, please let me know. It can take some time to change, but it's rare.

Thanks,
Brendon.

D
Dino premium
Replied on May 06, 2013 - 01:02

Hi,

I have just applied for premium access since more than 8 hours ago through Google Wallet in my Android, but i still cant access the premium features.
I have log in and out, but still not working.
I have also clearing all caches, but still not working.
Please help.

Thanks,

David Trey staff
Replied on May 06, 2013 - 11:24

Hello Dino,

Please make sure that you have only one Todoist account and that you're logging into the same account across all devices.

If you do, please forward the payment receipt you've got from the Google PlayStore to david@doist.io and we'll activate the Premium status on your account manually.


Best regards,
David