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Outlook 2013 64bit Runtime Error

CB

I am using Outlook 2013 x64. Under "COM Add-Ins", I get a note stating: Not loaded. A runtime error occured during the loading of the COM Add-In. I can't use todoist so far. Please help.

All responses

David Trey staff
Replied on Apr 21, 2013 - 17:41

Hello Chris,

Unfortunately, the current version of our plugin doesn't work on the 64-bit version of Outlook.

We've just created an update that should work on 64-bits so please try to uninstall the old Todoist plugin (listed as "OutlookTodoist" in Programs and Features), then download and install the latest one from this location: https://d2dq6e731uoz0t.cloudfront.net/dae554f5290b82be4c0eea0a29d8e236/as/OutlookTodoist.Adx.RC.exe


Best regards,
David

CB
Chris Bosworth premium
Replied on Apr 21, 2013 - 18:01

I got this error message after installing the release candidate you suggested:

Detailed technical information follows:
---
(Inner Exception)
Date and Time: 4/21/2013 4:00:41 PM
Machine Name: LT-IRV-CBXPS
IP Address: fe80::d8fc:14d2:3ba9:a8ab%13
Current User: ANDERSONAV\CBosworth

Application Domain: C:\Program Files (x86)\OutlookTodoist\
Assembly Codebase: file:///C:/Program Files (x86)/OutlookTodoist/OutlookTodoistADX.DLL
Assembly Full Name: OutlookTodoistADX, Version=2.1.0.0, Culture=neutral, PublicKeyToken=null
Assembly Version: 2.1.0.0

Exception Source: OutlookTodoistADX
Exception Type: System.BadImageFormatException
Exception Message: Could not load file or assembly 'Todoist.Model, Version=1.0.0.3, Culture=neutral, PublicKeyToken=null' or one of its dependencies. An attempt was made to load a program with an incorrect format.
Exception Target Site: AddinModule_AddinInitialize

---- Stack Trace ----
OutlookTodoist.AddinModule.AddinModule_AddinInitialize(sender As Object, e As EventArgs)
AddinModule.cs: line 0403, col 03
AddinExpress.MSO.ADXAddinModule.AddinExpress.MSO.IDTExtensibility2.OnStartupComplete(custom As Array&)
OutlookTodoistADX.DLL: N 0677 (0x2A5) IL



(Outer Exception)
Date and Time: 4/21/2013 4:00:41 PM
Machine Name: LT-IRV-CBXPS
IP Address: fe80::d8fc:14d2:3ba9:a8ab%13
Current User: ANDERSONAV\CBosworth

Application Domain: C:\Program Files (x86)\OutlookTodoist\
Assembly Codebase: file:///C:/Program Files (x86)/OutlookTodoist/AddinExpress.MSO.2005.DLL
Assembly Full Name: AddinExpress.MSO.2005, Version=7.2.4055.2005, Culture=neutral, PublicKeyToken=4416dd98f0861965
Assembly Version: 7.2.4055.2005

Exception Source:
Exception Type: AddinExpress.MSO.ADXExternalException
Exception Message: An error has occurred in the code of the add-in.
Exception Target Site: Object reference not set to an instance of an object.

---- Stack Trace ----

David Trey staff
Replied on Apr 22, 2013 - 06:47

Chris,

Thank you for this information. Please try to install this version: https://d2dq6e731uoz0t.cloudfront.net/1edb5e32790186f1ded825549e63bfb3/as/OutlookTodoist.Adx.RC.exe and let us know if the issue persists.


Best regards,
David

CB
Chris Bosworth premium
Replied on Apr 22, 2013 - 07:48

David,

Thank You! This seems to have done the trick. I'll follow up if there are any issues but the add-in seems to have loaded and I have the Todoist pane in my Outlook now.

Regards,

Chris