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SMS Reminders

I have a Samsung phone using android. I get the Push reminders but my phone doesn't get the text or vibrate reminders. I watched the video and followed the directions but I am still stumped.

All responses

Brendon Wadey staff
Replied on Apr 20, 2013 - 16:06

Hi,

Please make sure you have typed your phone number in the following format: +12345678910, that is - with a plus at the front, your country code and your phone number with no spaces or dashes.

Thanks,
Brendon.

Will Erwich premium
Replied on Apr 20, 2013 - 16:30

Brendon,
I entered +001 and my ten digit cell number all together no spaces or dashes. Still no luck.

Brendon Wadey staff
Replied on Apr 20, 2013 - 16:44

Hi,

Please make sure you choose your mobile provider in the drop-down menu in the settings area.

Thanks,
Brendon.

Will Erwich premium
Replied on Apr 20, 2013 - 21:22

I have AT&T. I tried both AT&T and AT&T mmode, neither setting results in receiving a text message when I hit the "send a test sms" button. Any other ideas?

David Trey staff
Replied on Apr 21, 2013 - 00:11

Hello Will,

Please use +1 at the front of your phone number (without the 00). If this won't help, set "International" as your provider and repeat the "Send a test" option 3 times - one through each of our 3 outgoing host.

While you're editing the number, you'll see a "Number to send from" drop-down menu from which you can pick the US and one of the two Canadian hosts.

If neither of these 3 will work, please send your full phone number to david@doist.io and we'll contact our SMS provider about it.

Regarding the issue with vibrating alarms - if you're using push notifications, you can set the notification and/or switch the vibration on/off in the app's settings (accessible through the 3-dot icon in the top-right corner).


Best regards,
David

Will Erwich premium
Replied on Apr 21, 2013 - 02:42

Setting "international" as my provider did the trick. I'll leave it as such.... that's not generating additional cost for these texts beyond what my service already provides...right? Or do I need to look into that given the "international" aspect?

David Trey staff
Replied on Apr 21, 2013 - 11:22

Will,

We're glad to hear that it works for you now.

On our end, there are no additional fees for international SMS messages, but please make sure that your provider doesn't charge you for receiving such messages. It's highly unlikely that AT&T would charge you for receiving them and they're sent from Canada, but in some rare cases some providers may have such charge so please check in your pricing if the reception of SMS from Canada is subject to any fees.


Best regards,
David