+ Add Question

Google Play purchase vs. Subscription

EC

I purchased from Google Play because I do not use Paypal. I was under the impression that my purchase on Google Play was the monthly subscription for Todoist. I recall even seeing a notice that I would be billed monthly. Was I actually buying an app for which I *also* have to sign up for a service separately?

All responses

David Trey staff
Replied on Apr 09, 2013 - 14:33

Hello Eric,

There is only one subscription and if you've subscribed via Google Play for the monthly payment, you have a Todoist Premium account and can access all Todoist Premium features across all 9 platforms.

That said, our apps themselves are free, but the status of your Todoist account (free or Premium) determines whether you have access to all features or only some features.

If you've paid for Todoist Premium, but don't see any changes in the app or it still tells you that some features are not available, please log out and back into your Todoist account for the changes to take effect.


Best regards,
David

EC
Eric Cloninger premium
Replied on Apr 09, 2013 - 14:44

Hi David,

Now I see what happened. I cancelled my AMEX last month. I replaced it in Google Wallet with my Visa and set the Visa as the default for all online purchases. Apparently for subscriptions, they continue on the original card and not through whatever is selected in Google Wallet. This looks like a bug in Google Wallet to me.

I'll re-purchase Todoist through Play using my Visa and report this as a bug. Thanks

JM
Jaroslav Markuš
Replied on Apr 10, 2013 - 10:42

I just can't find how to buy premium through in app or play store. Could you please post some navigation here?

David Trey staff
Replied on Apr 10, 2013 - 11:50

Hello Jaroslav,

Please log into your Todoist account at http://todoist.com click on the gear icon in the top-right corner, go to the "Todoist Premium" page and use the "Upgrade now" button.


Best regards,
David

JM
Jaroslav Markuš
Replied on Apr 10, 2013 - 12:32

Maybe I was not clear enough. I want to use google play and not paypal. I want to continue another month of subscription. So how can I do that on android?
Thanks again for help.
BR
j.

David Trey staff
Replied on Apr 10, 2013 - 13:08

Jaroslav,

Sorry for the misunderstanding. To upgrade to Premium through the Android App and Google PlayStore, simply log into your Todoist account through the app, tap on the 3-dot icon in the top-right corner and choose "Upgrade to Premium".


Best regards,
David

EC
Eric Cloninger premium
Replied on Apr 11, 2013 - 14:26

David,

I'm caught in a limbo state. The message I got from Google Play is that I'm subscribed through May 8. Because I've purchased already, the button shows "Install" not purchased. According to your site, I am not Premium so I can't add/edit new items. Trying to solve this through their online support has not worked. This is frustrating.

You need a direct payment option that isn't Paypal

David Trey staff
Replied on Apr 11, 2013 - 14:31

Hello Eric,

According to our database, you have an active Todoist Premium account until April 8th, 2013.

Please make sure that you're logging into the same account on the web as on Android. If you log in using your Google Account on Android, but type in a different address manually through the web - you could have two accounts, one upgraded and one not.


Best regards,
David

EC
Eric Cloninger premium
Replied on Apr 11, 2013 - 14:44

I never created an account under my Google account name. My primary email address is through pobox.com (a mail forwarding service). I signed into the web and mobile using the pobox.com user name. If the google play purchase requires me to log in with a google account, that wasn't pointed out or enforced. Can you manually connect them?

David Trey staff
Replied on Apr 11, 2013 - 15:00

Eric,

You don't have to connect with a Google Account, I was asking to make sure if this was the case (which could clarify the issues you've experiencing).

Again, I can confirm that you have an active Premium account until April 8th, but if you still can't access Premium features either on the web or on Android, please clear the app's cache (or browser cache, in case of the web-app), log out of your Todoist account and then log back in. You could also try to uninstall and reinstall the Android app. Let me know if this fixes the issue or if it persists.


Best regards,
David