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Todoist.com loads on browser, but windows and outlook apps don't connect

KN

I get a "DNS name not resolved" on the windows app and the outlook plugin.

I connect using a proxy server from work. The web app loads on IE, FireFox and Chrome. (IE9).

All responses

David Trey staff
Replied on Apr 09, 2013 - 11:30 UTC

Hello Karthik,

Please try to go to the "Run" menu, type in:

ipconfig /flushdns

and let me know if this solves this issue. If not, please try to connect directly (without a proxy server, if you have such option) and see if this helps. If not, please tell me - did you try to contact your system administrator at work to make sure if certain apps that connect to the internet are blocked?


Best regards,
David

S
stephen
Replied on Apr 12, 2013 - 17:32 UTC

I did this and it did not solve the problem.

David Trey staff
Replied on Apr 12, 2013 - 18:41 UTC

Hello Stephen,

Please tell me:
- Are you referring to the Windows app or the Outlook plugin (or any other plugin or extension from Todoist)?
- Are you using a proxy server to connect to the internet?
- Do you have any additional firewalls that may block a connection through the plugin and/or the desktop app?
- Are you online when this issue occurs?


Best regards,
David

S
stephen
Replied on Apr 12, 2013 - 19:06 UTC

Windows 7 app
no proxy server - through university
It was working 2 days ago with all of the same configurations.
No firewalls other than what might be standard with AVG antivirus.
I am online.

S
stephen
Replied on Apr 12, 2013 - 19:10 UTC

I just logged out and then relogged into the Win 7 App (via the right-click menu on the taskbar icon) and that seems to have fixed the problem.