+ Add Question

My offline app doesn't work offline

HB

Hi,
I have the offline app for Mac, however when I am not online, the app loads a blank window and I cannot see any tasks. I have tried uninstalling and downloading the latest version of the app, but it still doesn't work. How can I fix this?

Cheers,
Heather

All responses

David Trey staff
Replied on Apr 07, 2013 - 14:55

Hello Heather,

Please tell me - are you online when you log into the app? Did you log out of it before trying to access it offline?


Best regards,
David

HB
Heather Baldwin
Replied on Apr 07, 2013 - 14:57

Normally I am online when I use the app, but when I try to open the app when offline it doesn't work.

Cheers,
Heather

David Trey staff
Replied on Apr 07, 2013 - 15:00

Heather,

To reproduce this issue or try to find its source, we would greatly appreciate if you could clarify if you're logged into the app while you're trying to access it offline.

If you're online, log in and then disconnect - you should be able to use it. Also, if you're online, log in, don't log out then you should still be able to access it next time if you don't close the app.


Best regards,
David

HB
Heather Baldwin
Replied on Apr 07, 2013 - 15:15

Hi David,
I guess I'm not clear on what you mean. I guess it logs in automatically when I open the app, since I have access to my todoist account without having to first enter login details.

Do you mean, that to use the offline app offline, then one has to open the app whilst online? So you have to anticipate when you will not have internet access, login to the app while you have internet access, and then not shut it down or log out before trying to use it offline? I'm confused.
I use todoist to manage my PhD tasks, and I'm often out of internet access for days and weeks at a time in rural west africa, so in this sense I need a truly offline app... I am just not getting it or do I need to look for an alternative program (after having just upgraded to premium last week)

cheers,
heather

David Trey staff
Replied on Apr 07, 2013 - 15:23

Heather,

The Mac app is not an offline desktop app. It is a frame that connects to the web-app at todoist.com, however it does work offline if you're logged into it.

To clarify - you have to be online, open the app and log in. Once you do that and you don't close the app and don't log out, you'll be able to use it without an internet connection and sync the changes to your task list later, but if you log out or close it - you will need to be online the next time you use it in order to log into your Todoist account.

Same applies to our web-app at https://todoist.com - you can access it offline if it's already opened and you're logged in.

If you would like to use Todoist offline most of the times, we recommend our mobile apps for Android and iOS - both have full offline support (although you can also sync your tasks with our cloud server).


Best regards,
David