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L

Premium Payment

I have problem with peyment via paypal.
From several hours im expiriencing problems. During payment im receiving error "Unfortunately, we can not send the payment." I have sufficient money in my paypal account.

Is it some kind of global problem or only im expiriencing my this problem?

Best Regards

All responses

David Trey staff
Replied on Mar 27, 2013 - 10:59

Hello Lukasz,

We're not aware of any such issues on our end, but there may be a couple of reasons for this to happen:

1. PayPal issue with a certain browser - based on past reports, it seems that in some rare circumstances PayPal has problems processing payment subscriptions though certain browsers. Please try to install a different browser and check if the payment gets processed.

2. The PayPal account has a credit card assigned to it which expired or the card has indeed insufficient funds on it (regardless of funds on PayPal directly) - please make sure that if there are any credit cards linked to your PayPal account, the default one is active and funded.

You could also try to choose the "I don't have a PayPal account" option and pay directly with your credit card. Your payment will still be processed by PayPal, but it would be a "guest payment" not requiring logging into your account.


Best regards,
David